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SOLVED [CPANEL-24361] 500 Error when browsing to Invite and Reset Password URLs

Discussion in 'General Discussion' started by xylin110, Dec 12, 2018.

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  1. xylin110

    xylin110 Registered

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    When a user clicks on the Reset Password link on the webmail login page, it leads to an Internal Server Error 500. A Google search tells me it's a common error that could be from a number of things, but none of them applies to my situation. The error ID is 12c5bc4802c36.

    I was first notified by a user today, but don't know how long this has been happening. The only thing I recall changing recently was some temp block settings in CSF, which doesn't seem to be related. What could be causing this?
     
  2. AleksandarCT

    AleksandarCT Registered

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    I am experiencing the same error while changing password for cPanel account in cPanel. And I do not have CSF, also no changes were made recently to the server nor configuration.
     
  3. macklus

    macklus Active Member

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    Another one with that problem. It appears on more than 5 servers.

    Looking on /usr/local/cpanel/logs/error_log, it shows:


    Code:
    cpsrvd a34514436a06: _loadcpdata requires a username at /usr/local/cpanel/Cpanel/Server/Auth.pm line 246.
            Cpanel::Server::Auth::_loadcpdata(Cpanel::Server::Auth=HASH(0x25ee1f8)) called at /usr/local/cpanel/Cpanel/Server/Auth.pm line 236
            Cpanel::Server::Auth::get_main_domain(Cpanel::Server::Auth=HASH(0x25ee1f8)) called at cpsrvd.pl line 6708
            cpanel::cpsrvd::cgiHandler(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, 1) called at cpsrvd.pl line 3881
            cpanel::cpsrvd::handlepassreset() called at cpsrvd.pl line 1618
            cpanel::cpsrvd::receive_and_process_incoming_http_request() called at cpsrvd.pl line 1162
            cpanel::cpsrvd::handle_one_connection(6) called at cpsrvd.pl line 990
            cpanel::cpsrvd::script() called at cpsrvd.pl line 338
    
    [2018-12-13 16:07:10 +0100] info [cpaneld] Internal Server Error: "GET /resetpass?start=1 HTTP/1.1" 500 Error ID a34514436a06
    
     
  4. rpvw

    rpvw Well-Known Member

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    The changelog for 76.0.14 (In Current and Edge as I write this) contains:

    Fixed case CPANEL-24361: Fix cPanel password resets.

    If this case addresses what you are experiencing, I guess that cPanel know about it, and it will go to Release sometime in the next 7 days.
     
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  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    Hello Everyone,

    This is fixed as part of internal case CPANEL-24361 in cPanel & WHM version 76.0.14:

    Fixed case CPANEL-24361: Fix cPanel password resets.

    You can learn more about our release tiers by clicking here and see which build is published to each release tier by clicking here.

    Thank you.
     
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