SOLVED [CPANEL-24361] 500 Error when browsing to Invite and Reset Password URLs

xylin110

Registered
Oct 17, 2018
4
1
3
Canada
cPanel Access Level
Root Administrator
When a user clicks on the Reset Password link on the webmail login page, it leads to an Internal Server Error 500. A Google search tells me it's a common error that could be from a number of things, but none of them applies to my situation. The error ID is 12c5bc4802c36.

I was first notified by a user today, but don't know how long this has been happening. The only thing I recall changing recently was some temp block settings in CSF, which doesn't seem to be related. What could be causing this?
 

macklus

Active Member
Jan 14, 2004
39
0
156
Another one with that problem. It appears on more than 5 servers.

Looking on /usr/local/cpanel/logs/error_log, it shows:


Code:
cpsrvd a34514436a06: _loadcpdata requires a username at /usr/local/cpanel/Cpanel/Server/Auth.pm line 246.
        Cpanel::Server::Auth::_loadcpdata(Cpanel::Server::Auth=HASH(0x25ee1f8)) called at /usr/local/cpanel/Cpanel/Server/Auth.pm line 236
        Cpanel::Server::Auth::get_main_domain(Cpanel::Server::Auth=HASH(0x25ee1f8)) called at cpsrvd.pl line 6708
        cpanel::cpsrvd::cgiHandler(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, 1) called at cpsrvd.pl line 3881
        cpanel::cpsrvd::handlepassreset() called at cpsrvd.pl line 1618
        cpanel::cpsrvd::receive_and_process_incoming_http_request() called at cpsrvd.pl line 1162
        cpanel::cpsrvd::handle_one_connection(6) called at cpsrvd.pl line 990
        cpanel::cpsrvd::script() called at cpsrvd.pl line 338

[2018-12-13 16:07:10 +0100] info [cpaneld] Internal Server Error: "GET /resetpass?start=1 HTTP/1.1" 500 Error ID a34514436a06
 

rpvw

Well-Known Member
Jul 18, 2013
1,101
465
113
UK
cPanel Access Level
Root Administrator
The changelog for 76.0.14 (In Current and Edge as I write this) contains:

Fixed case CPANEL-24361: Fix cPanel password resets.

If this case addresses what you are experiencing, I guess that cPanel know about it, and it will go to Release sometime in the next 7 days.
 
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cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello Everyone,

This is fixed as part of internal case CPANEL-24361 in cPanel & WHM version 76.0.14:

Fixed case CPANEL-24361: Fix cPanel password resets.

You can learn more about our release tiers by clicking here and see which build is published to each release tier by clicking here.

Thank you.