SOLVED [CPANEL-24832] Multiple service failure reports for cpsrvd, IMAP, and Exim

[cPanelMichael]

Hello,

For anyone using cPanel & WHM version 78 (LTS), CPANEL-24832 was published to 78.0.32 today:

78 Change Log - Change Logs - cPanel Documentation

Thank you.

 

[janipewter]

I can confirm this is not fixed in v80.0.20

 

[cPanelMichael]

I can confirm this is not fixed in v80.0.20

Hello @janipewter,

Can you provide a full description of the symptoms you notice on the server running cPanel & WHM version 80.0.20?

Thank you.

 

[janipewter]

Exactly the same behaviour as before. IMAP, Exim and Cpsrvd all fail and then recover a short while later. It seems to be completely random whether it happens or not, but when it does, it's usually between midnight and 0200. It never happens more than once per day.

 

[cPanelMichael]

Exactly the same behaviour as before. IMAP, Exim and Cpsrvd all fail and then recover a short while later. It seems to be completely random whether it happens or not, but when it does, it's usually between midnight and 0200. It never happens more than once per day.

Hello @janipewter,

We'll need to take a closer look at your system to see why this is happening. Could you submit a support ticket and post the ticket number here once it's opened? I'll follow the ticket and report the outcome here once it's closed.

Thank you.

 

[janipewter]

Support ticket created. 12902305

Thanks

 

[cPanelMichael]

Support ticket created. 12902305

To update, it looks like the service failure reported in the ticket was a one-time occurrence and not a new occurrence of the issue reported on this thread.

Thank you.