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In Progress [CPANEL-25619] The system could not prune backups

Discussion in 'Data Protection' started by Luis Mota, May 20, 2019.

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  1. Luis Mota

    Luis Mota Member

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    Hello guys, my problem is simple.
    Everything works but I still get an error saying that "The system could not prune the "amazingfolder" (yesterday folder), but actually that folder don't exist anymore after the backup routine.

    The first time I tried there was an error on some site (cpanel account) permissions and the system was unable to delete that folder but now everything is fixed and I still get the same error dispite the fact that everything goes fine, at least it seems to go.
     
  2. GOT

    GOT Get Proactive! PartnerNOC

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    Strange, could we see the logs? Not the entire thing, just that one part.
     
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  3. Luis Mota

    Luis Mota Member

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    I think I found the problem "The system could not prune the “[_1]” directory due to an error."

    Now I need to find "[_1]" directory -.-'

    edit:
     
    #3 Luis Mota, May 20, 2019
    Last edited: May 20, 2019
  4. Luis Mota

    Luis Mota Member

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    I can't find this dir.
    What is strange is that the error is displayed after the .master.meta sync

    Code:
    [2019-05-20 02:40:30 +0100] info [cpbackup_transporter] Upload attempt #1 starting for /backup/2019-05-20/accounts/.master.meta to backup_s3/2019-05-20/accounts/.master.meta for destination:  Nameofmybackupdestination
    [2019-05-20 02:40:30 +0100] info [cpbackup_transporter] Successful incremental transfer of /backup/2019-05-20/accounts/.master.meta to backup_s3/2019-05-20/accounts/.master.meta for destination Nameofmybackupdestination
    [2019-05-20 02:40:30 +0100] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2019-05-20 02:40:30 +0100] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 299s for new tasks
    [2019-05-20 02:40:31 +0100] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2019-05-20 02:40:31 +0100] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 298s for new tasks
    [2019-05-20 02:40:32 +0100] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2019-05-20 02:40:32 +0100] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 297s for new tasks
    
    ( ... )
    
    [2019-05-20 02:45:30 +0100] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 0s for new tasks
    [2019-05-20 02:45:31 +0100] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2019-05-20 02:45:31 +0100] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do after waiting for 300s
    [2019-05-20 02:45:31 +0100] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
    [2019-05-20 02:47:46 +0100] info [cpbackup_transporter] Initializing log file
    [2019-05-20 02:47:46 +0100] info [cpbackup_transporter] cpbackup_transporter - parent starting
    [2019-05-20 02:47:46 +0100] info [cpbackup_transporter] cpbackup_transporter - child starting
    [2019-05-20 02:47:46 +0100] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
    [2019-05-20 02:47:46 +0100] info [cpbackup_transporter] cpbackup_transporter - started
    [2019-05-20 02:47:46 +0100] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
    [2019-05-20 02:47:46 +0100] info [cpbackup_transporter] cpbackup_transporter - Processing next task
    [2019-05-20 02:47:47 +0100] info [cpbackup_transporter] Instantiating Object
    [2019-05-20 02:47:47 +0100] info [cpbackup_transporter] Starting a "prune" operation on the "Nameofmybackupdestination" destination ID "usi2ESkroDPNCGkcqDUkoTvT".
    [2019-05-20 02:47:47 +0100] info [cpbackup_transporter] Base path for destination is backup_s3/
    [2019-05-20 02:47:47 +0100] info [cpbackup_transporter] Performing prune operation, retaining 1 items on:  Metodo Rsync - para incremental
    [2019-05-20 02:47:48 +0100] info [cpbackup_transporter] Pruning backup directory:  backup_s3/2019-05-19, from Nameofmybackupdestination
    [2019-05-20 02:54:46 +0100] info [cpbackup_transporter] ERROR: Pruning backup_s3/2019-05-19 from Nameofmybackupdestination:  ssh slave failed: timed out
    [2019-05-20 02:54:46 +0100] info [cpbackup_transporter] The system could not prune the “[_1]” directory due to an error.
    [2019-05-20 02:54:46 +0100] info [cpbackup_transporter] Read the go.cpanel.net/directorypruning documentation for solutions to successfully prune the directory.
    [2019-05-20 02:54:46 +0100] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
     
    #4 Luis Mota, May 20, 2019
    Last edited: May 20, 2019
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Luis Mota,

    Can you open a support ticket so we can take a closer look at your system to see why this occurred? You can post the ticket number here and we'll link this thread to it.

    Thank you.
     
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  6. Luis Mota

    Luis Mota Member

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    Good Morning Michael, here it goes 12356745
     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    To update, internal case CPANEL-25619 is open to address an issue where false backup pruning failures are reported when the rm command times out on the remote backup destination. The pruning itself should continue to succeed despite the errors reported in /usr/local/cpanel/logs/cpbackup_transporter.log.

    I'll monitor the status of this case and update this thread for more information as it becomes available.

    Thank you.
     
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  8. Luis Mota

    Luis Mota Member

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    I'll apreciate that.
    Thanks :)
     
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