In Progress [CPANEL-25871] Backup Restoration fails to list the user's name correctly

Denis Gomes Franco

Well-Known Member
Sep 3, 2018
45
7
8
Tupã, São Paulo, Brazil
cPanel Access Level
Root Administrator
Hello,

I found out that it's not that WHM won't show all accounts:
upload_2019-3-4_8-52-15.png

All my accounts are in fact listed on that menu, but notice that I've highlighted an account. Now look what happens when I type in this name:

upload_2019-3-4_8-53-49.png

It won't find that account and will bring up something else entirely.

No big deal though, but I was just curious on what happened there.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello @Denis Gomes Franco,

Could you open a support ticket to report the backup restoration field search issue noted in your last response so we can take a closer look to see what's happening? You can post the ticket number here and I'll link this thread to it.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello,

To update, internal case CPANEL-25871 is open to address an issue where WHM >> Backup Restoration fails to list the user's name correctly when an additional destination is enabled with no local backups retained.

I'll monitor this case and update this thread with more information as it becomes available.

Thank you.