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In Progress [CPANEL-25871] Backup Restoration fails to list the user's name correctly

Discussion in 'Data Protection' started by Denis Gomes Franco, Mar 4, 2019.

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  1. Denis Gomes Franco

    Denis Gomes Franco Active Member

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    Hello,

    I found out that it's not that WHM won't show all accounts:
    upload_2019-3-4_8-52-15.png

    All my accounts are in fact listed on that menu, but notice that I've highlighted an account. Now look what happens when I type in this name:

    upload_2019-3-4_8-53-49.png

    It won't find that account and will bring up something else entirely.

    No big deal though, but I was just curious on what happened there.
     
    #1 Denis Gomes Franco, Mar 4, 2019
    Last edited by a moderator: Mar 5, 2019
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Denis Gomes Franco,

    Could you open a support ticket to report the backup restoration field search issue noted in your last response so we can take a closer look to see what's happening? You can post the ticket number here and I'll link this thread to it.

    Thank you.
     
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  3. Denis Gomes Franco

    Denis Gomes Franco Active Member

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    Hey Michael, always helpful :D

    There you go: 11589595
     
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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    To update, internal case CPANEL-25871 is open to address an issue where WHM >> Backup Restoration fails to list the user's name correctly when an additional destination is enabled with no local backups retained.

    I'll monitor this case and update this thread with more information as it becomes available.

    Thank you.
     
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