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In Progress [CPANEL-25879] rDNS configuration

Discussion in 'Bind/DNS/Nameserver' started by Nabbello, Jan 29, 2019.

  1. Nabbello

    Nabbello Member

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    Hello, how can i change the ptr to point on nameserver?

    Look attachment.

    On cpanel i have this issues when i go on Email Deliverability.

    The system sends “mydomain”’s outgoing email from the “111.222.333.444” IP address. The only PTR value for this IP address must be “myserver.hostname”. This is the name that this server sends with SMTP’s “HELO” command to send “mydomain”’s outgoing email.

    1 unexpected PTR value exists for this IP address:

    • my.serverhostname.com
    To fix this problem, contact your system administrator and request that they replace all PTR records for “111.222.333.444.in-addr.arpa” with the following record at ‘ns.second-ns.com’, ‘ns1.your-server.de’, e ‘ns3.second-ns.de’:

    THanks
     

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  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Typically you will not have access to modify the PTR record. The Email Deliverability gives you what it believes the PTR record should be. You should be able to submit that to your provider for them to add. In fact you could just contact them and copy/paste the following:

    Code:
    replace all PTR records for “111.222.333.444.in-addr.arpa” with the following record at ‘ns.second-ns.com’, ‘ns1.your-server.de’, e ‘ns3.second-ns.de’:
    Followed by the provided PTR record.
     
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  3. Ajdin

    Ajdin Member

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    Hello,

    we have same issue and we have access to change our ptr records but cpanel can't see it.
    here is example:
    dig -x 185.212.108.48

    ; <<>> DiG 9.12.0 <<>> -x 185.212.108.48
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 56529
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

    ;; OPT PSEUDOSECTION:
    ; EDNS: version: 0, flags:; udp: 512
    ;; QUESTION SECTION:
    ;48.108.212.185.in-addr.arpa. IN PTR

    ;; ANSWER SECTION:
    48.108.212.185.in-addr.arpa. 299 IN PTR healthtime.ba.

    Email Deliverability shows:
    The system uses an alternate HELO of “myserver.hostname” when sending mail from the “healthtime.ba” domain.

    The system sends “healthtime.ba”’s outgoing email from the “185.212.108.48” IP address. The only PTR value for this IP address must be “myserver.hostname”. This is the name that this server sends with SMTP’s “HELO” command to send “healthtime.ba”’s outgoing email.

    1 unexpected PTR value exists for this IP address:

    • healthtime.ba
    To fix this problem, contact your system administrator and request that they replace all PTR records for “48.108.212.185.in-addr.arpa” with the following record at “vpsdns1.global.ba” and “vpsdns2.global.ba”:

    Suggested “PTR” (PTR) Record PTR
    Name: 48.108.212.185.in-addr.arpa
    Value: myserver.hostname

    also we need to tell you that this is happen after cPanel upgrade and we need to solve this urgent.
    one more thing we use mailips on our server.

    kind regards.
     
  4. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @Ajdin

    I've opened an inquiry with our developers on this issue. This being a new feature I'm unsure what the intended behavior is for NAT routed systems. I'll update you with the outcome of the inquiry as soon as available.


    Can you explain what the urgent portion of the issue is and maybe I can help you resolve that? This interface just lets you know what the suggested PTR record would be based off the IP of the server, it does not implement the rDNS.


    Thanks!
     
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  5. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @Ajdin and @Nabbello


    I just wanted to let you guys know that the inquiry I filed has now been made an improvement case. I opened CPANEL-25879 for this issue and I'll update here when any new information on this is available.


    Thanks!
     
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  6. muhammad aqib

    muhammad aqib Registered

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    Is there any update on this?
     
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