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SOLVED [CPANEL-25926] Amazon S3 backups fail if the destination's folder name has spaces

Discussion in 'Data Protection' started by Gareth Johnstone, Feb 25, 2019.

  1. Gareth Johnstone

    Gareth Johnstone Registered

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    I've had a backup to s3 setup for over a year now and its ran smooth as!

    Recently I've started to notice 403 errors in the logs stating that the backup transport has failed!

    When checking the destination in WHM i noticed that I'm getting the following error when re-validating the destination:

    Code:
    “Amazon S3” failed: Could not create path directory “/BACKUP_PATH_REMOVED_TO_HIDE_REAL_DESTINATION/”: SignatureDoesNotMatch: The request signature we calculated does not match the signature you provided. Check your key and signing method.
    Nothing has changed on the AWS side of things (ie: auth, folder structures etc...)

    Any ideas?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Gareth Johnstone,

    Can you open a support ticket so we can take a closer look at the system? You can post the ticket number here and we'll link this thread to it.

    Thank you.
     
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  3. Gareth Johnstone

    Gareth Johnstone Registered

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    Ticket id: 11524923
     
  4. waheuler

    waheuler Registered

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    Did you get a resolution to this? I am getting the same error as of a week or so ago.

    Thanks!
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    To update, internal case CPANEL-25926 was opened to report an issue where backups to Amazon S3 destinations fail if the destination's folder name includes a space. Here's an example of the error message:

    I'll monitor this case and update this thread with more information on it's status as it becomes available. In the meantime, the temporary workaround is to change the folder name to one that does not utilize a space character.

    Thank you.
     
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  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello Everyone,

    This is fixed in cPanel & WHM version 78.0.17:

    Fixed case CPANEL-25926: Update cpanel-perl-528-Net-Amazon-Signature-V4 to 0.19-2.

    Thank you.
     
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