SOLVED [CPANEL-26207] AutoSSL fails with incorrect is not registered domain error

jsw4

Member
Oct 8, 2014
12
1
3
cPanel Access Level
Root Administrator
LetEncrypt AutoSSL for a third level domain name has failed to renew for several days. Previously it has worked fine for this domain. The error reported is:

"… is not a registered domain name."

I think this is related to the fact that the FQDN is a third level domain name like:

first.last.name

Where last.name is a reserved domain used only for third level sub-domain delegation, and it is not under our control.

I have verified that it is a valid registered domain name; WHOIS reports it is not expired and my cPanel servers are authoritative for DNS. DNS is resolving the names and providing correct answers.

There is no CDN in front of the server.
There is no IPv6 on the server.

What is my next step to get AutoSSL working again for this domain? Thanks.
 

cPanelLauren

Product Owner
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Nov 14, 2017
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Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!
 

cPanelLauren

Product Owner
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Nov 14, 2017
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This is a known issue. CPANEL-26207
Yes, it does indeed sound like that case, was hoping to get another example in our ticket system of this issue as well as confirmation.

For anyone that is unaware CPANEL-26207 - Resolver to handle 2nd level domains on the public suffix list

This issue is resolved in v80 of cPanel and is scheduled to be backported to v78 though that portion is not complete yet.


 

cPanelLauren

Product Owner
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Nov 14, 2017
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Hi @jsw4

Thanks for providing that, it looks like this ticket is resolved with the same conclusion as is listed in this thread. We'll update here when v80 is moved to RELEASE


Thanks!
 

cPanelLauren

Product Owner
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cPanel tickets ID# 12015115

Thank you
I checked into this ticket but your issue appears to be unrelated to the case here, it appears that you have UDP port 53 filtered and this needs to be resolved in order to allow the autoSSL check to properly complete.
 

cPanelLauren

Product Owner
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Nov 14, 2017
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Hi @jsw4

Its resolved in v80 of cPanel but that version is still in edge and not recommended for production.

In the case it notes it was backported to v78.0.21 yesterday but it's not present in the changelog so I'm waiting on confirmation in the case to say for sure that it's resolved in a RELEASE version of cPanel.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
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Houston
We shipped 78.0.23 last week and this should have fixed the issue for everyone, @jsw4 thanks for letting us know.

Please let us know if anyone continues to experience issues with this now that the issue should be resolved.