SOLVED [CPANEL-26240] Autoresponder subject tags are unable to process certain characters

PizzaTimeLV

Member
Mar 4, 2019
9
0
1
Lativa
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Root Administrator
Hi all,

I am having a problem with autoresponders who return %subject% field as:
  • "=?UTF-8?B?VGXFoXQ=?=" when using outlook and setting decoding to UTF-8
  • "=?windows-1257?Q?Te=F0t?=" when not changing any mail options from Thunderbird/Webmail/Outlook
  • "=?iso-8859-4?Q?Te=B9t?=" when using office 365 email
when sending "Tešt".

Problem does not happen when:
  1. I put "Test" in subject field instead of "Tešt".
  2. If I edit autoresponder settings and instead of %subject% use "Tešt"
  3. If I read emails thro IMB Verse which is andriod application.
 

PizzaTimeLV

Member
Mar 4, 2019
9
0
1
Lativa
cPanel Access Level
Root Administrator
Hi @PizzaTimeLV

Can you please provide a specific autoresponder example that can be used to replicate the error?

Thanks!
I uploaded settings which are returning error i specified. Body text returns fine, only subject field returns broken if I use %Subject% and sent email has special Latvian characters.

If I put special Latvian characters in Autoresponders Subject field, then email doesnt return the error.
 

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cPanelLauren

Product Owner
Staff member
Nov 14, 2017
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Houston
Hi @PizzaTimeLV

I tried this in the mac Mail client and wasn't able to replicate the issue, it sounds like something specific to the mail client in this instance rather than something that is occurring on the server.
 

PizzaTimeLV

Member
Mar 4, 2019
9
0
1
Lativa
cPanel Access Level
Root Administrator
Hi @PizzaTimeLV

I tried this in the mac Mail client and wasn't able to replicate the issue, it sounds like something specific to the mail client in this instance rather than something that is occurring on the server.
As we can see in uploaded Image, then no, Issue still exists on Mac Mail aswell

Edit: turns out error also appears when autoresponder returns sender username which have special latvian characters

Edit2: Looks like its problem with using any tags provided by autoresponder, please, I need any idea where to look, I can not find anything. :(
 

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Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
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Hello @PizzaTimeLV,

Can you open a support ticket so we can take a closer look at your system and see what's happening on that particular server? You can post the ticket number here and we'll link this thread to it.

Thank you.
 

PizzaTimeLV

Member
Mar 4, 2019
9
0
1
Lativa
cPanel Access Level
Root Administrator
Hello @PizzaTimeLV,

Can you open a support ticket so we can take a closer look at your system and see what's happening on that particular server? You can post the ticket number here and we'll link this thread to it.

Thank you.
Well, granting access to our server doesn't seem like an option here, can you give me hints where to look, which files are responsible for encoding/decoding or anything else?
It was working fine 2 weeks ago.
 

PizzaTimeLV

Member
Mar 4, 2019
9
0
1
Lativa
cPanel Access Level
Root Administrator
Update2: 3rd server which is also running c-panel version 78th has this error, I found out that the one with version 76 recently got roundcube updated from mysql to light sql, which might fix this error for 78th servers.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
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Hello @PizzaTimeLV,

I've reproduced this behavior on a test system running cPanel & WHM version 78 and opened internal case CPANEL-26240 to report the issue. I'll monitor this case and update this thread with more information as it becomes available.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
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Hello @PizzaTimeLV,

The case remains open. I don't have a specific time frame to offer on the publication of a solution at this time, but I'll continue to monitor the case and update this thread as new information becomes available.

Thank you.
 

speckados

Well-Known Member
Hi.

In one server my customer has problems with autoresponder.

  • CENTOS 6.10 kvm [srv116]
  • v80.0.18
Characters -> UTF-8
Subject: RE: %subject%

If send this subject
Hola es un camiḉoión

Get this
RE: =?UTF-8?B?SG9sYSBlcyB1biBjYW1p4biJb2nDs24=?=


Apreciate help
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Hello @speckados,

I moved your post into this thread, as it relates to the case discussed here.

A fix for CPANEL-26240 was moved to the review status internally as of this morning (CST). I'll update this thread with more information on it's publication status as it becomes available.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463