SOLVED [CPANEL-26854] BoxTrapper Verification Link Failure (when clicked)

[wingtip]

I am trying to get BoxTrapper to work but having an issue with the verification link in the verification email sent. I get "Delivery Failure...Executing in an invalid environment for the supplied user" when the link is clicked in the verification email. However, using the "Reply to this email" method works fine. My mail host name is the same as the domain that I'm setting up BoxTrapper on, in case that could be an issue.

I did search and found other threads regarding this issue that were older than one year and had not solutions presented, so starting a new thread.

By the way, cPanel version is: 11.78.0.24

 

[Infopro]

By the way, cPanel version is: 11.78.0.24

It's odd to see that old cPanel logo at top of your screenshot in version 11.78.

 

[wingtip]

It's odd to see that old cPanel logo at top of your screenshot in version 11.78.

Hmm, I have no idea about that, perhaps that .png file that sits in the BoxTrapper files didn't get updated with the cPanel updates? All I know is 11.78.0.24 is the version that gets returned when I run this command on my server:

 cat /usr/local/cpanel/version

Hoping someone has a clue before I open a ticket.

 

[Infopro]

I think you should open a ticket about this to be honest. If it's a defect, cPanel wants to know about it so it can be sorted. Please feel free to open a ticket if you like, and add the ticket ID here if you would please.

 

[wingtip]

When I go into WHM Support to get my "Support Access ID" there is a note that says "Contact your license vendor for support before you contact cPanel" So I guess I will open a ticket with the vendor I lease my box from.

 

[cPanelLauren]

Hi @wingtip


Actually, this is a known issue. We have the internal case CPANEL-26854 open for it - BoxTrapper verification reports "Executing in an invalid environment"
There may be a potential workaround, can you please run the following:

httpd -M | egrep '^\s*(suexec|ruid2|mpm_itk)_module'

If the result is empty, mod_suexec can be installed as a workaround.


As soon as the case is published in a RELEASE build of cPanel we'll update this thread.


Thanks!

 

[wingtip]

I had my server vendor open a ticket - looks like the solution from cPanel was to install mod_suexec.

 

[cPanelLauren]

Hi @wingtip

I did note that should resolve the issue in my last response to you, I am glad to hear it worked.

 

[cPanelMichael]

Hello,

To update, this is fixed in cPanel & WHM version 82. Here's the entry in the cPanel & WHM version 82 Change Log noting the fix for this issue:

Fixed case CPANEL-26854: BoxTrapper should more reliably detect when web verification is possible.

You can see which versions are published to each Release Tier on the link below:

Latest cPanel & WHM Builds

Thank you.