SOLVED [CPANEL-26992] Improve spam box recommendation in cPanel

[MediaServe]

I was working in a client's cPanel today when I noticed this suggestion in the auto-delete section of the spam filters page:

We recommend that you use Spam Box instead of Auto-Delete because Spam Box allows you to recover messages that you delete unintentionally.

This isn't exactly a true statement. Enabling the spam folder will not allow you to recover a message that you delete unintentionally.

I think this would be more accurate:

We recommend that you use Spam Box instead of Auto-Delete. Spam Box allows for the recovery of false positives (messages marked as spam that aren't) from a spam folder, whereas Auto-Delete simply deletes them.

 

[cPanelMichael]

Hello @MediaServe,

I've opened case CPANEL-26992 to request an improvement to the description found under "Automatically Delete New Spam (Auto-Delete)" in cPanel >> Spam Filters to avoid potential confusion over which emails are recoverable.

I'll update this thread with more information on the status of this case as it becomes available.

Thank you.

 

[MediaServe]

Thank you!

 

[cPanelMichael]

Hello,

To update, the improvement request was approved and the updated description will appear in cPanel >> Spam Filters starting in cPanel & WHM version 82.

Thanks!