SOLVED [CPANEL-26992] Improve spam box recommendation in cPanel

MediaServe

Well-Known Member
PartnerNOC
Apr 9, 2004
141
4
168
Dallas, Texas
cPanel Access Level
DataCenter Provider
I was working in a client's cPanel today when I noticed this suggestion in the auto-delete section of the spam filters page:

We recommend that you use Spam Box instead of Auto-Delete because Spam Box allows you to recover messages that you delete unintentionally.
This isn't exactly a true statement. Enabling the spam folder will not allow you to recover a message that you delete unintentionally.

I think this would be more accurate:

We recommend that you use Spam Box instead of Auto-Delete. Spam Box allows for the recovery of false positives (messages marked as spam that aren't) from a spam folder, whereas Auto-Delete simply deletes them.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello @MediaServe,

I've opened case CPANEL-26992 to request an improvement to the description found under "Automatically Delete New Spam (Auto-Delete)" in cPanel >> Spam Filters to avoid potential confusion over which emails are recoverable.

I'll update this thread with more information on the status of this case as it becomes available.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello,

To update, the improvement request was approved and the updated description will appear in cPanel >> Spam Filters starting in cPanel & WHM version 82.

Thanks!