SOLVED [CPANEL-27452] [CPANEL-28473] Horde Login Failure: User is not authorized for Horde

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Hello Everyone,

Internal case CPANEL-27452 is open to address reports of Webmail login attempts failing with the following error message when using Horde:

User [email protected] is not authorized for Horde (Host: IP).
I am monitoring the case and will update this thread with more information on the fix publication status as it becomes available. In the meantime, the following workaround is available to fix the issue:

1. Rename /home/USER/tmp/horde (USER represents an individual cPanel account's username) using File Manager or by entering the following command at the command line:

Code:
mv -v /home/USER/tmp/horde /home/USER/tmp/horde.deleted
Reminder: Replace USER with the affected cPanel account's username.

2. Reload Horde and confirm the login attempt succeeds.

3. Use File Manager or the command line to remove /home/USER/tmp/horde.deleted after confirming the Horde login succeeds.

Let me know of any questions.

Thank you.
 

Secmas

Well-Known Member
Feb 18, 2005
350
9
168
One of my customers had this issue and this guide helped me to fix it.

Will be waiting to hear when the fix is done.

Thank you cPanelMichael!
 
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cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Hello Everyone,

This is fixed in cPanel & WHM version 82.0.3:

Fixed case CPANEL-27452: Fix bug in cpanel_php_fpm configuration where horde_lz4 extension was not loaded by making sure it does not load when not on php-fpm as well.

Let us know of any additional issues after updating to this version.

Thank you.
 

aztopdavid

Well-Known Member
Jan 1, 2016
52
9
8
Arizona
cPanel Access Level
Root Administrator
HELP! I wasn't having this problem until AFTER the update to 82.0.3 that I made today! I just started getting:

User [email protected] is not authorized for Horde (Host: *IP address*).

but only for users on the main domain of my vps (as in "vps.maindomain.com") which is where I get most of my own email. I wonder if I need to try the workaround/temporary fix?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
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I wasn't having this problem until AFTER the update to 82.0.3 that I made today! I just started getting:
Could you open a support ticket so we can examine your system and confirm there are no flaws with the 82.0.3 build? Post the ticket number here once it's opened and I'll link this thread to it and add a note to the ticket.

Thank you.
 

aztopdavid

Well-Known Member
Jan 1, 2016
52
9
8
Arizona
cPanel Access Level
Root Administrator
UPDATE: It solved itself. The "not authorized for Horde" error eventually changed to browser redirection errors, and after waiting a bit more, I'm finally able to have the mail display load fully, without the error or the problematic redirection attempts. I can do it in a browser with a clean cache and also in one that's been open this whole time. It was odd that while my main account/domain was throwing the "not authorized for Horde" error for all users, that other domains on my VPS had fully functional webmail. So unless you want me to, I won't open a ticket.

Thanks!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
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363
Hello @aztopdavid,

I'm not seeing reports of this issue on servers using version 82.0.3 on the cPanel Forums or in support tickets, however I encourage you to reply here if you notice this happen again in the future.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
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Hello Everyone,

An additional case, CPANEL-28473, is open to address an issue where Queueprocd is not restarted prior to certain tasks performed as part of the cPanel update process. This can lead to "is not authorized for Horde" errors like the ones reported in this thread after the cPanel update finishes.

I'll update this thread as soon as the fix is published.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
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Hello Everyone,

Case CPANEL-28473 was published as part of cPanel & WHM version 82.0.6:

Fixed case CPANEL-28473: Fix bug in scripts/post_sync_cleanup where queueprocd was not restarted before we ran tasks in bin/taskrun that relied on queueprocd.

Please let us know of any additional issues after updating to this version.

Thank you.
 

cetiner

Active Member
Dec 24, 2018
32
4
8
turkey
cPanel Access Level
Root Administrator
Hello @cPanelMichael ,

I have the same problem - can't use horde/roundmail.


A login frame appears and info right bottom shows: Connection to the e-mail server failed.

Same if i start the Webmail from cPanel Account:
[I]User [email protected] is not authorized for Mail (Host: 85.xxx.xxx.xxx).[/I]

Workaround doesn't help, folder "horde" is new created with new entries in it after successfully login

CENTOS 6.10 virtuozzo v82.0.7

Groupware 5.2.22

Roundcube shows just the login frame, impossible to connect too.

Headache issue it is.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Hello @cetiner,

Do you have root access to the server? If so, can you open a support ticket so we can access the server to take a closer look? If you do not have root access, can you ask your hosting provider to open a ticket with us?

Thank you.
 

cetiner

Active Member
Dec 24, 2018
32
4
8
turkey
cPanel Access Level
Root Administrator
Hello @cPanelMichael ,

always a pleassure to read from you.

It is one of our own co-located Server, a tiger behind cage bars.:eek:
Ticket number “13093497” for further informations.

But maybe the solution is very near in front of my eyes so that i can't see it :rolleyes:

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello,

To update, it looks like the issue in your ticket stemmed from conflicting installations of the operating system's sqlite RPM. Installing the correct RPM for the OS looks to have solved the issue by allowing additional RPM updates to succeed.

Thank you.