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In Progress [CPANEL-27964] Reseller Shared IP not assigned after transfer

Discussion in 'General Discussion' started by Khurram Shahzad, Jun 12, 2019.

  1. Khurram Shahzad

    Khurram Shahzad Registered

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    Hi,

    I have issue when transfer account from one server to another server with Transfer Tool Reseller Shared IP not assign auto to account.

    Creating a new account No issue IP assigned.
     
    #1 Khurram Shahzad, Jun 12, 2019
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @Khurram Shahzad

    Can you give me the exact replication steps for this so I can attempt to reproduce the issue on a test server?
     
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    #2 cPanelLauren, Jun 13, 2019
  3. Khurram Shahzad

    Khurram Shahzad Registered

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    I assign an IP on 1st server reseller account 192.168.1.1
    before move account to new server transfer reseller account on first server assign same IP to as Shared Reseller IP, change reseller IP Main server IP to 192.168.1.1
    then transfer remaining account to new server but new account created with server main IP.
     
    #3 Khurram Shahzad, Jun 13, 2019
  4. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @Khurram Shahzad


    Dedicated IP's can be assigned at transfer time but the Reseller Shared IP change that you're wanting cannot be done with the transfer tool at this time. I'd suggest if you'd like to see this functionality you open a feature request, which you can do using the link in my signature.

    Thanks!
     
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    #4 cPanelLauren, Jun 14, 2019
  5. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @Khurram Shahzad


    After some further prodding and investigation/discussion on this matter I've gone ahead and opened a case for this issue CPANEL-27964 - Main Shared IP Address should not be assigned to a Reseller's accounts by the Transfer Tool when the Reseller has already been transferred and the Reseller has a Shared IP Address

    As it turns out the way this function works when run as the root user is incorrect (it assigns IP's based on the creator rather than the owner of the account) I'll update here when there's any further information on this case to be shared.


    Thanks!
     
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    #5 cPanelLauren, Jun 17, 2019
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