SOLVED [CPANEL-29818] All cluster connections have failed

[tomdchi]

We have three DNS Only servers and four WHM servers in a DNS cluster. This morning all of them are reporting that they cannot connect to each other. I have tried setting up the links again but just get the error "Unknown API Error when attempting to contact the remote system".

I find it very odd that all of them started doing this at the same time. Any ideas on how to troubleshoot this and find the cause?

 

[Infopro]

Please feel free to open a ticket directly to cPanel Technical Support about this instead of waiting for a forum response.

 

[apea2rh]

I have the exact same issue with our DNS cluster, I'm going to submit a ticket now but did you resolve this Tom?

 

[cPanelLauren]

Also, if you do or did open a ticket - please update this thread with the Ticket ID and we'll add the resolution here to potentially help others when it's found.

 

[apea2rh]

The ticket ID is 13504817

I've tried re-adding one of the DNSonly servers with a new apikey and got a success message but this has removed it from the cluster in whm.

Currently unable to edit DNS unless I manually update the zones on the individual DNSonly servers which is not ideal!

 

[apea2rh]

For anyone else having this issue it has been confirmed as an issue when logging in as a re-seller account with a DNS cluster in Version 84.
(Our host manages root logins from there own system so don't provide root WHM access)

the internal cpanel case is:
==============================
[CPANEL-29818] - Resellers and reseller owned accounts are unable to interact with dnsadmin on a clustered server in version 84 ==============================
When it is marked as done and the fix is released, you will be able to see it noted here: https://go.cpanel.net/changelogs

 

[cPanelLauren]

Thanks @apea2rh,


This is actively being worked on right now and should have a resolution before 84 comes out of EDGE. I'll update here when the issue has been marked as resolved.

Thanks!

 

[cPanelLauren]

Hello,

I am sorry for the delay on this but this issue was marked as resolved in v84.0.01 and is referenced in the changelogs here: 84 Change Log - Change Logs - cPanel Documentation

Please let us know if you continue to experience issues with this.

 

[Fleurrose]

I have the exact same issue with our DNS cluster, I'm going to submit a ticket now but did you resolve this Tom?

I was having the same problem if you didn't resolved yet a can help you

 

[Fleurrose]

The ticket ID is 13504817

I've tried re-adding one of the DNSonly servers with a new apikey and got a success message but this has removed it from the cluster in whm.

Currently unable to edit DNS unless I manually update the zones on the individual DNSonly servers which is not ideal!
audacity temp mail origin

I think you resolve it so good luck to you

 

[roundcunetwo]

its resolved, thank you