Pending Publication [CPANEL-34275] A fatal error or timeout occurred while processing this directive. (Check Email Problem)

Operating System & Version
Centos 7
cPanel & WHM Version
90.0.10

ursegor890

Member
Oct 1, 2020
10
0
1
Pakistan
cPanel Access Level
Root Administrator
when i click Check Email it give me this error:

A fatal error or timeout occurred while processing this directive.

Template::Exception:
[TYPE]=[undef]
[INFO]=[Over standard port expect “cpanel.” service subdomain, not “srv1.domain.tk”! at /usr/local/cpanel/Cpanel/WebmailRedirect.pm line 260.
]
[TEXT]=[]
at cpanel.pl line 1126.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/mail/webmailfor"..., 1) called at cpanel.pl line 4606
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 930
cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/mail/webmailform.html.tt") called at cpanel.pl line 326
 
Last edited by a moderator:

ursegor890

Member
Oct 1, 2020
10
0
1
Pakistan
cPanel Access Level
Root Administrator
What is the URL you're going to, in order to check mail? (please ensure you remove the domain name from the output)
URL: https://srv1.domain.tk:2083/cpsess4...ntend/paper_lantern/email_accounts/index.html
What is noted in
some latest lines from error_logs i think is about webmail error

[2020-10-02 17:40:38 +0000] info [cpsrvd] version 11.90.0.12 online
[2020-10-02 17:42:41 +0000] die [Internal Death while parsing ./frontend/paper_lantern/mail/webmailform.html.tt 18271] Template::Exception:
[TYPE]=[undef]
[INFO]=[Over standard port expect “cpanel.†service subdomain, not “srv1.zacev.tkâ€! at /usr/local/cpanel/Cpanel/WebmailRedirect.pm line 260.
]
[TEXT]=[]
at cpanel.pl line 1126.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/mail/webmailfor"..., 1) called at cpanel.pl line 4606
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 930
cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/mail/webmailform.html.tt") called at cpanel.pl line 326
 
Last edited by a moderator:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,255
313
Houston
Hello,

Do you happen to be using CloudFlare? There is a current issue with CloudFlare and webmail we have CPANEL-34275 - Webmail fatal error with Cloudflare in use: Over standard port expect “cpanel.” service subdomain open for this along with the following support article cPanel Support CPANEL-34275
 

ursegor890

Member
Oct 1, 2020
10
0
1
Pakistan
cPanel Access Level
Root Administrator
is there any fix without disabling cdn? should i edit /usr/local/cpanel/Cpanel/WebmailRedirect.pm file and replace cpanel service subdomain with srv1.zacev.tk? will it cause any issues afterwards?
 

ursegor890

Member
Oct 1, 2020
10
0
1
Pakistan
cPanel Access Level
Root Administrator
now i am getting this even tho cdn is disabled

Template::Exception:
[TYPE]=[undef]
[INFO]=[Over standard port expect “cpanel.” service subdomain, not “srv1.zacev.tk”! at /usr/local/cpanel/Cpanel/WebmailRedirect.pm line 260.
]
[TEXT]=[]
at cpanel.pl line 1126.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/mail/webmailfor"..., 1) called at cpanel.pl line 4606
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 930
cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/mail/webmailform.html.tt") called at cpanel.pl line 326