In Progress CPANEL-34821 - Can't change cpanel password

JDweb

Registered
Sep 26, 2016
1
0
1
Australia
cPanel Access Level
Root Administrator
I have a server I use for my clients websites, each client has a cpanel account. It was suggested I change passwords for cpanel accounts. I was recently blacklisted but I have fixed that now and I am not on any blacklists.

Problem is when I try to change the cpanel passwords I get this messsage "The password that you entered is not a valid password."

I have tried with the Password Generator and without but I get the same result.

Also I tried it in the individual cpanel accounts and on the List Accounts page in WHM.

I am concerned this might have something to do with the blacklist situation.

Any help greatly appreciated.
 
Last edited by a moderator:

jasgot

Well-Known Member
Mar 2, 2004
70
3
158
Since JDWeb did not answer, and I am having the same issue. I will say that I am using the Password & Security tool located in the drop down under my account name in the upper right corner of my cpanel dashboard.

It takes me to this url: .../frontend/paper_lantern/passwd/index.html

I use the Password Generator, when I click "Change Password Now!" it tells me it is not a valid password.
 

jasgot

Well-Known Member
Mar 2, 2004
70
3
158
Password change DOES work from "Home »Account Functions »Password Modification"