SOLVED CPANEL-36082 - PHPMyadmin "Token Mismatch"

[ElviCities]

Good day.
As of today, when going to PhpMyAdmin on any account or through WHM, I receive the error "Token Mismatch". I have googled the error, tried suggested fixes, even reinstalled phpmyadmin - but yet whenever I attempt to do ANYTHING in phpmyadmin I receive the above error and it has become useless.
Any help would greatly be appreciated.

 

[kodeslogic]

Are you facing the issue for all cPanel account or just one specific account? If this is for the one specific cPanel account then make sure the cPanel username contains alphabets or alphameric characters only no special characters or dot (.) in the cPanel username.

 

[ElviCities]

Hi!
Thank you for the reply. It is for all cPanel accounts on the server.

 

[kodeslogic]

Does any of the cPanel username contain special characters or dot (.)?

 

[ElviCities]

There are no special characters, periods/dots, etc in any of the usernames or DB names at all.

 

[cPRex]

I haven't heard any other reports of this issue recently, although this has happened in the past. Are you running cPanel 92 or 94?

 

[ElviCities]

Version 94. I've done a temporary workaround by modifying the code after I tried everything else I could think of. I recall reports in the past as well. Such as /tmp being full, or directory permissions/etc. None of that applied, unfortunately to this instance. Will hope this is just a minor issue that will get resolved in a future update.

 

[cPRex]

What code modification did you make to allow that to work?

i did just check my personal 94 system and a test machine and those are both working how I would expect. Is there anything coming up in the /usr/local/cpanel/logsl/error_log file that might be related to this behavior?

 

[ElviCities]

Oddly, no errors are being logged. The modification involved temporarily removing a bit of code that directly involves the "token error". However, I publicly don't want to disclose it as it may lead to other problems (if you know what I mean).
It is definitely a case of "WTF". Have been hosting for over 20 years and never had an issue like this pop up.

 

[cPRex]

No, I get that for sure - we don't want to lead a non-experienced person down the wrong path accidentally.

That does sound odd for sure, so if you wanted to submit a ticket to our team we'd be happy to check that.

 

[Islandhosting]

We are seeing the exact same thing after upgrading from 92.x to 94.x (CloudLinux 7) for all users on multiple servers.

 

[cPRex]

@Islandhosting - since this thread was originally opened we have discovered case CPANEL-36082, which causes the token issues when PHPMyAdmin and cpanel are configured to listen over IPv6 connections. You can find more details on this here:

cPanel

support.cpanel.net

and if you are signed in to our support system you can follow along with that case to receive updates, but I'll be sure to post details here as well.

 

[Islandhosting]

Ah, thanks

 

[cPRex]

Sure thing!

 

[Hedloff]

I didn't see a fix for this in version 94.0.4. When is it planned to be released?

 

[vittle]

I didn't see a fix for this in version 94.0.4. When is it planned to be released?

I'm also waiting for a fix for this

 

[cPRex]

The developers are still working on this issue now, and while there has been some internal progress, it hasn't been assigned to a version of cPanel just yet. I'll be sure to post when that happens!

 

[MHFraser]

it hasn't been assigned to a version of cPanel

just got stung by this after an upgrade from 92 -> 94
suggestion: if the host is using ipv6 don't auto upgrade it to 94

 

[PeteS]

This is holding me up as well. I just ran into it today. I hope it is resolved soon!

From cPRex's support link above: "...you could use the server's IP address instead of a domain if you do not want to disable IPV6 support." This worked for me.

 

[adamreece.webbox]

All of our WHM servers using LTS have now updated to version 94 and have this issue.

Why has this problem reached the LTS tier?