In Progress CPANEL-38658 - Error creating subdomain with linked server

Operating System & Version
CLOUDLINUX 8.4 kvm
cPanel & WHM Version
v98.0.7

did-vmonroig

Well-Known Member
Feb 6, 2012
63
4
58
cPanel Access Level
Root Administrator
Hello!

We've a server with linked node for mail, with DNS cluster between them. When trying to create a subdomain in any account, we receive always the same error:

Code:
There was a problem creating the sub-domain:             

(XID ns6wn5) The “create_subdomain” request to “mailserver.domain.tld” as “root” failed because of an error: API failure: (XID r67jpa) (XID 6qgrg3) Ya existe una entrada de DNS para el dominio “staging.clientdomain.tld”. at /usr/local/cpanel/Cpanel/Admin/Modules/Cpanel/subdomain.pm line 176.
Please note that error is related to linked server, I've tried disabling DNS cluster or deleting manually zone from linked server, with no positive results. Only way to achieve is dedistributing mail and then creating subdomain. Could this be a cPanel bug?

Regards,
 
Last edited by a moderator:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
7,519
1,027
313
cPanel Access Level
Root Administrator
Hey there! That isn't an issue I'm familiar with, but it could certainly be a problem with the linked node interacting with the DNS cluster. Could you submit a ticket to our team so we could check this out directly on one of the affected machines?
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
7,519
1,027
313
cPanel Access Level
Root Administrator
After speaking with our developers, we found out that DNS clustering is not yet supported for the mail node system. We've created the following support article to provide more details on this:

https://support.cpanel.net/hc/en-us/articles/4409137904791

but I'll be sure to post more details to this thread if I hear more from our team.
 
  • Like
Reactions: did-vmonroig