SOLVED [CPANEL-39222] AutoSSL Issue

[dstana]

I'm having an issue with a single domain on the server where autossl won't issue a cert. Everything goes ok until actually requesting the cert. Is this a temporary issue with the cPanel store?

[2021-11-09T17:44:23Z]  AutoSSL failed to request an SSL certificate for “example.com” because of an error: (XID rzv3vy) The cPanel Store returned an error (X::InvalidArgument) in response to the request “POST ssl/certificate/free”: Generic exception

 

[garconcn]

I am seeing same error on multiple servers this morning too.

 

[dstana]

I am seeing same error on multiple servers this morning too.

Must be something on their end then.

 

[sajithgsm]

Yes. it is their bug with 100.0.2 version.

 

[psytanium]

Happened to me too on my server, I created 1 new account, the Check AutoSSL log is :

ERROR TLS Status: Defective
ERROR Defect: NO_SSL: No SSL certificate is installed.
ERROR AutoSSL failed to request an SSL certificate for “domainname.com” because of an error: (XID wyh94c) The cPanel Store returned an error (X::InvalidArgument) in response to the request “POST ssl/certificate/free”: Generic exception

 

[garconcn]

I just checked again, it's working now

 

[cPanelAnthony]

Hello! Our development team has fixed the issue; AutoSSL should work without issue and no changes are needed from you.

AutoSSL returns The cPanel Store returned an error (X::InvalidArgument) in response to the request “POST ssl/certificate/free”: Generic exception

 

[psytanium]

Working

 

[sajithgsm]

now it is working. thank you.

 

[sajithgsm]

I think again it is having another issue. SSL certificate is not providing. its almost 3 hour when start auto ssl now. still its in progress.

10:31:01 AM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329576529”). The system last polled for this certificate at Nov 11, 2021, 4:59:02 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:01:02 AM UTC.
 10:33:01 AM Polling for “twelvegi”’s new certificate for “mobikit.twelvegirls.com” (order item ID “1329576529”) …
 The certificate is not available. (processing)
 10:35:01 AM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329576529”). The system last polled for this certificate at Nov 11, 2021, 5:03:01 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:05:01 AM UTC.
 10:37:01 AM Polling for “twelvegi”’s new certificate for “mobikit.twelvegirls.com” (order item ID “1329576529”) …
 The certificate is not available. (processing)
 10:39:01 AM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329576529”). The system last polled for this certificate at Nov 11, 2021, 5:07:01 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:09:01 AM UTC.
 10:41:01 AM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329576529”). The system last polled for this certificate at Nov 11, 2021, 5:07:01 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:17:01 AM UTC.
 10:43:01 AM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329576529”). The system last polled for this certificate at Nov 11, 2021, 5:07:01 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:17:01 AM UTC.
 10:45:01 AM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329576529”). The system last polled for this certificate at Nov 11, 2021, 5:07:01 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:17:01 AM UTC.
 10:47:02 AM Polling for “twelvegi”’s new certificate for “mobikit.twelvegirls.com” (order item ID “1329576529”) …
 The certificate is not available. (processing)
 10:49:02 AM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329576529”). The system last polled for this certificate at Nov 11, 2021, 5:17:02 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:27:02 AM UTC.
 10:51:01 AM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329576529”). The system last polled for this certificate at Nov 11, 2021, 5:17:02 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:27:02 AM UTC.
 10:53:01 AM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329576529”). The system last polled for this certificate at Nov 11, 2021, 5:17:02 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:27:02 AM UTC.
 10:55:01 AM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329576529”). The system last polled for this certificate at Nov 11, 2021, 5:17:02 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:27:02 AM UTC.
 10:57:01 AM The queue contains a request for a certificate for “twelvegi”’s website “mobikit.twelvegirls.com” (order item ID “1329576529”). The system last polled for this certificate at Nov 11, 2021, 5:17:02 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:27:02 AM UTC.
 10:59:01 AM Polling for “twelvegi”’s new certificate for “mobikit.twelvegirls.com” (order item ID “1329576529”) …
 The certificate is not available. (processing)

 

[cPanelAnthony]

Hello! I responded to your issue in another thread. Please let us know if you open a ticket to investigate.