SOLVED CPANEL-39815 - Not receiving security advisor notifications

WorkinOnIt

Well-Known Member
Aug 3, 2016
258
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78
UK
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Root Administrator
I have reported this to cPanel support and wanting to create a thread here so that I can follow it.

Re: Not receiving "New Security Advisor notifications"

After checking, I was able to get a Security Advisor state change notification 'sent' by briefly making a change that would warrant the notification and running the script that performs this task manually:

# /scripts/check_security_advice_changes --notify
⛔ New Security Advisor notifications with High importance

This notification was fired off successfully:

2022-01-21 14:52:50 1nAj6g-0006no-Co <= [email protected] example.com H=(localhost.localdomain) [127.0.0.1]:40716 P=esmtpa A=dovecot_plain:__cpanel__service__auth__icontact__jkt6hpgcwi5glmgs S=37379 id=164272 T="42\233\224 New Security Advisor notifications with High importance" for [email redacted]

However, I do see the kernel update Security Advisor notification in the cPanel error log, and that there is no corresponding notification email for it.

There does seem to be an issue with the automated notification process.

You can "follow" the article provided by tech support to receive updates on the case.

Security Advisor State Change notifications are not sent

Internal case: CPANEL-39815
 
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RafaelSantos

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Mar 31, 2022
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I have reported this to cPanel support and wanting to create a thread here so that I can follow it.

Re: Not receiving "New Security Advisor notifications"

After checking, I was able to get a Security Advisor state change notification 'sent' by briefly making a change that would warrant the notification and running the script that performs this task manually:

# /scripts/check_security_advice_changes --notify
⛔ New Security Advisor notifications with High importance

This notification was fired off successfully:

2022-01-21 14:52:50 1nAj6g-0006no-Co <= [email protected] example.com H=(localhost.localdomain) [127.0.0.1]:40716 P=esmtpa A=dovecot_plain:__cpanel__service__auth__icontact__jkt6hpgcwi5glmgs S=37379 id=164272 T="42\233\224 New Security Advisor notifications with High importance" for [email redacted]

However, I do see the kernel update Security Advisor notification in the cPanel error log, and that there is no corresponding notification email for it.

There does seem to be an issue with the automated notification process.

You can "follow" the article provided by tech support to receive updates on the case.

Security Advisor State Change notifications are not sent sitio

Internal case: CPANEL-39815
I have the same issue here. Any updates on this case?
 

Spirogg

Well-Known Member
Feb 21, 2018
696
151
43
chicago
cPanel Access Level
Root Administrator

Spirogg

Well-Known Member
Feb 21, 2018
696
151
43
chicago
cPanel Access Level
Root Administrator

Spirogg

Well-Known Member
Feb 21, 2018
696
151
43
chicago
cPanel Access Level
Root Administrator
The latest build 102.0.8

But this issue has been present for at least the last year.


Has the title of this thread been updated? I am sure it never used to say "In Progress" - does that mean it's now actively being worked on @cPRex
Where can I look for these error logs if you don’t mind letting me know thanks I have 1 production server using 102.08 as well . Never noticed this and 2 dev using edge one AlmaLinux 102.09 and 1 Ubuntu 102.09 so I wanted to check those and see if the error is on my servers as well.
Thanks for your time
 

WorkinOnIt

Well-Known Member
Aug 3, 2016
258
41
78
UK
cPanel Access Level
Root Administrator
Where can I look for these error logs if you don’t mind letting me know thanks I have 1 production server using 102.08 as well . Never noticed this and 2 dev using edge one AlmaLinux 102.09 and 1 Ubuntu 102.09 so I wanted to check those and see if the error is on my servers as well.
Thanks for your time

You can check:
Code:
user_notifications/root/history/
error_log
From cPanel support (Brian)

"kernel update Security Advisor notification is in the cPanel error log, BUT there is no corresponding notification email for it. There does seem to be an issue with the automated notification process.

After some further testing I've been able to reproduce this issue on my own server. The Security Advisor State Change notifications are not reliably sent to the administrator. Oddly enough on my test server, the notifications were always written to cPanel's error_log.

I have filed internal case ID CPANEL-39815 for our developers regarding this issue. While I cannot offer an ETA of action on the case, I encourage you to follow this support article in order to receive updates on the case's status:

Notifications regarding state changes in Security Advisor are not sent "
So basically, if you are not receiving the Kernel Update Notification email notification, then you know you have the same issue. Which means waiting for the fix. Otherwise, you will need to open a support ticket with cPanel
 
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Spirogg

Well-Known Member
Feb 21, 2018
696
151
43
chicago
cPanel Access Level
Root Administrator
You can check:
Code:
user_notifications/root/history/
error_log
From cPanel support (Brian)



So basically, if you are not receiving the Kernel Update Notification email notification, then you know you have the same issue. Which means waiting for the fix. Otherwise, you will need to open a support ticket with cPanel
Thanks so much for posting this. I am going to check this as soon as I get home. And I have never received an email for kernel update on the dev servers. I have not vetted thst on production server either but I use keenelcare for as well. So not sure if I should still get notifications from cPanel kernel update if using keenelcare ?
I will post my findings as well as soon as I get home and check.

Thank you so much @WorkinOnIt for this information. Ver much appreciated:)
 

WorkinOnIt

Well-Known Member
Aug 3, 2016
258
41
78
UK
cPanel Access Level
Root Administrator
Hi there

Any update on when issue will be fixed?

I am really concerned that this issue is being ignored.... There does not seem to be any indication on when this will be attended to. When I query the team on the support ticket, they say - sorry no idea - and then mark it as resolved. I think that is poor practice as it is not resolved.

I consider this fault to be a major flaw as I rely on system notifications to keep me informed as to system performance - I don't think that is unreasonable. However, cPanel is broken from my perspective.

I first reported it in January. How much time is reasonable? Should I be asking for a refund of my monthly fees? When can I expect an ETA in fix?

Thank you