In Progress CPANEL-39889 - Cron <[email protected]> /usr/local/cpanel/3rdparty/bin/freshclam --quiet --no-warnings

Operating System & Version
CentOS 7
cPanel & WHM Version
v100.0.7
Oct 11, 2021
5
1
3
Brazil
cPanel Access Level
Root Administrator
Hi,
We got this error when trying to update a clamav database. Any suggestions what we can do?

Cron <[email protected]> /usr/local/cpanel/3rdparty/bin/freshclam --quiet --no-warnings

ERROR: getpatch: Can't download daily-26439.cdiff from database.clamav.net
ERROR: getfile: Unknown response from database.clamav.net (IP: 104.16.218.84): HTTP/1.1 403
ERROR: Can't download daily.cvd from database.clamav.net

Regards,
 
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Boris Horvat

Member
Jul 29, 2014
21
0
51
Split, Croatia, Croatia
cPanel Access Level
Root Administrator
ClamAV update process started at Wed Feb 2 23:28:11 2022
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.101.5 Recommended version: 0.103.5
DON'T PANIC! Read Upgrading - ClamAV Documentation
main.cvd is up to date (version: 62, sigs: 6647427, f-level: 90, builder: sigmgr)
WARNING: getpatch: Can't download daily-26099.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-26099.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-26099.cdiff from database.clamav.net
WARNING: Incremental update failed, trying to download daily.cvd
WARNING: Can't download daily.cvd from database.clamav.net
Trying again in 5 secs...
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.101.5 Recommended version: 0.103.5
DON'T PANIC! Read Upgrading - ClamAV Documentation
main.cvd is up to date (version: 62, sigs: 6647427, f-level: 90, builder: sigmgr)
WARNING: getpatch: Can't download daily-26099.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-26099.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-26099.cdiff from database.clamav.net
WARNING: Incremental update failed, trying to download daily.cvd
WARNING: Can't download daily.cvd from database.clamav.net
Trying again in 5 secs...
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.101.5 Recommended version: 0.103.5
DON'T PANIC! Read Upgrading - ClamAV Documentation
main.cvd is up to date (version: 62, sigs: 6647427, f-level: 90, builder: sigmgr)
WARNING: getpatch: Can't download daily-26099.cdiff from database.clamav.net
WARNING: getpatch: Can't download daily-26099.cdiff from database.clamav.net
ERROR: getpatch: Can't download daily-26099.cdiff from database.clamav.net
WARNING: Incremental update failed, trying to download daily.cvd
ERROR: Can't download daily.cvd from database.clamav.net
Giving up on database.clamav.net...
Update failed. Your network may be down or none of the mirrors listed in /usr/local/cpanel/3rdparty/etc/freshclam.conf is working. Check Introduction - ClamAV Documentation for possible reasons.
 

bellwood

Well-Known Member
PartnerNOC
Sep 25, 2012
77
35
143
New York
cPanel Access Level
DataCenter Provider
"end of life" (EOL) -- The date after which the ClamAV Team will no longer support a feature version in any way.

After this point, all patch versions of that release may be blocked from downloading official signature content.

Version support matrix:

If you are running ClamAV 0.102 or earlier, as of January 3rd 2022, you technically no longer have access to download signature updates.

cPanels' fix will likely be to upgrade ClamAV on boxes that have an unsupported version installed provided there are no blockers.
 

volex

Member
PartnerNOC
Feb 5, 2008
19
10
53
cPanel Access Level
DataCenter Provider
There were some issues with the mirrors earlier today that would have caused odd behavior with the downloads. If you force another update, are you still seeing issues with machines in 100.0.9?
Do you mean a upcp or an update to ClamAV, and if the latter what's the recommended way to do so? Thanks