In Progress CPANEL-40053 - Contact email addresses are wrong for all client accounts on private hosted cPanel server

Operating System & Version
Linux cpanel01.example.com 3.10.0-1062.12.1.el7.x86_64 #1 SMP Tue Feb 4 23:02:59 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
cPanel & WHM Version
102.0.18

isaacgrover

Registered
Feb 27, 2020
2
1
3
Hudson, WI
cPanel Access Level
Root Administrator
I host a private cPanel server with 80+ accounts, and one of the users pointed out to me this morning that he can't reset his email account password because the displayed contact email address isn't correct.

So I go to https://webmail.example.com/resetpass, enter in his email address, and the shown email address is " z—[email protected]—s.com ", not even close to the user's email address. Other domains show contact email addresses like " i—[email protected]—m.com " and " a—[email protected]—l.com ". It should be noted that the contact email addresses for the individual accounts *are* correct, so I don't know where these other addresses are coming from, or how to fix them...

I found someone else with the same issue back in 2019, but that thread went dormant: https://forums.cpanel.net/threads/cpanel-contact-email-address.651169/
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
11,743
1,868
363
cPanel Access Level
Root Administrator
Hey there! We show random addresses on that page to keep the security of the real contact address intact. However, I created CPANEL-40053 a few weeks ago to bring up this problem, but it hasn't been resolved just yet. I'll be sure to add this report to that case, and I'll post an update here if I get more details.