In Progress CPANEL-40507 - WHM/CPANEL Broke two sites on my server (that I know of) out of the blue today.

strongsurf

Registered
Jun 3, 2021
3
0
1
Kuala Lumpur
cPanel Access Level
Root Administrator
Hello. I am not sure if this is related, but we made a change in the Apache Configuration yesterday, specifically increasing the max request workers. After saving and restarting apache, a few minutes later, 2 of the domains start getting SSL Configuration errors. After a few forced Auto SSL and update and reverting back to the original max request workers, the sites were working again.
 

azadhussnain

Well-Known Member
May 28, 2020
60
0
6
India
cPanel Access Level
Root Administrator
@cPRex sir clients are getting angry, every few days any client comes and says his website is not working redirecting to default web page. Some clients gets serious bcz they think their website's data has been deleted or something wrong happened. I will lose clients if it's not fixed soon. Please try to fix it as soon as possible.
 

azadhussnain

Well-Known Member
May 28, 2020
60
0
6
India
cPanel Access Level
Root Administrator
It's very annoying issue, today 3 domains started redirecting to default web page clients were yelling at us and posted bas reviews.

Cpanel please fix this issue i request sir
 

JoseDieguez

Active Member
PartnerNOC
Jan 26, 2016
38
19
58
Chile
cPanel Access Level
Root Administrator
Clients complaining.
Clients restoring backups because they think they lost data.
Client telling us how we haven't fixed this in almost 2 months.

Cpanel shouldn't be giving us more work to do, on the contrary...
 

Spirogg

Well-Known Member
Feb 21, 2018
668
142
43
chicago
cPanel Access Level
Root Administrator
is this only on CentOS 7 or Cloudlinux servers? or has anyone confirmed same issue on Almalinux 8.5 /8.6 or Ubuntu with cPanel 102.0.15 ?

thanks
 

vacancy

Well-Known Member
Sep 20, 2012
523
203
93
Turkey
cPanel Access Level
Root Administrator
is this only on CentOS 7 or Cloudlinux servers? or has anyone confirmed same issue on Almalinux 8.5 /8.6 or Ubuntu with cPanel 102.0.15 ?

thanks
It has nothing to do with the operating system, the problem is with cpanel.

Maybe if they give a new raise they will fix the problem. Greedy webpros love to price raise.
 

Spirogg

Well-Known Member
Feb 21, 2018
668
142
43
chicago
cPanel Access Level
Root Administrator
It has nothing to do with the operating system, the problem is with cpanel.

Maybe if they give a new raise they will fix the problem. Greedy webpros love to price raise.
Thanks for your reply. Was just asking. Since I do not have this issue :)
 

tyuuu

Well-Known Member
Oct 16, 2005
64
0
156
it is interesting,
i can not understand why cpanel set this version as stable.
 

tyuuu

Well-Known Member
Oct 16, 2005
64
0
156
Has anyone experienced any issues since the .16 update?
Hi,

two days ago,i get the same issue on a server with RELEASE version,
so,had 102.0.15 or 102.0.16 fix it ?

i just think the issue should be fixed,
and wait some days without issue,
and then release it as stable,
it will be better.
 

tyuuu

Well-Known Member
Oct 16, 2005
64
0
156
0.16 has fixes for all the issues we're currently aware of, and that was released yesterday.
Hi,

but i check the stable version is 102.0.15 now,
do we need switch all servers to RELEASE ?
or will you set stable as 102.0.16 today,too ?
 

Spirogg

Well-Known Member
Feb 21, 2018
668
142
43
chicago
cPanel Access Level
Root Administrator
with around 20.000 sites, we see this 1-2 times every few days... sometimes 2 times on the same day. sometimes 1 time in 3-4 days, so is easy not to see (plus, client HAS to notice and report it)
Thanks for you reply Jose. I’m sure it’s a big headache and I hope the issue is fixed for you as well in .16
Kind Regards,
Spiro
 

Steini Petur

Well-Known Member
Apr 24, 2016
87
20
58
Iceland
cPanel Access Level
Root Administrator
I just experienced this with the latest version .16


Client #1
Posted today at 09:54
This website is down again. It's not just me. Please see attached.

Client #2
Posted today at 09:59
hi,
my ssl for the website was working perfectly, but just now everything stopped and it tells me i don't have ssl any more.
please could you let me know what happened?
thank you
Ari

Client #3
Posted today at 10:25
Few Hours ago everything was working fine. I just checked now and I discovered an ssl error so Ignored it on my browser and proceeded only to find out that there's an error stating that the ip address has changed.
Below is the screenshot of the page.
This affected even addon domain



Operating SystemCloudLinux v6.10.0
ProductcPanel & WHM v102.0.16 (STANDARD)


[[email protected] ~]# /scripts/rebuildhttpdconf && /scripts/restartsrv_apache
info [rebuildhttpdconf] Creating missing document root /home/populart/public_html for populart
Built /etc/apache2/conf/httpd.conf OK
Waiting for “httpd” to restart gracefully …[OK] Send SIGUSR1 to 2769340
waiting for “httpd” to initialize ………finished.

Service Status
httpd (httpd (lscgid)) is running as root with PID 2778451 (pidfile+/proc check method).


Startup Log
[OK] Send SIGUSR1 to 1593978

httpd restarted successfully.
[[email protected] ~]#


Rebuilding fixed it, this is still happening.. What they refer to is that they are intercepted with a non-ssl saying intrusion, when its just defaulting to our wildcard certificate because their VHOST is missing. It's ongoing for 2 weeks now @cPRex and I can confirm that I am using the 102.0.16 (STANDARD)

To rule all doubt when the update occurred

lrwxrwxrwx 1 root root 62 May 18 22:26 last -> /var/cpanel/updatelogs/update.1947520.565324545.1647259516.log

=> Log opened from /usr/local/cpanel/scripts/updatenow (1947533) at Wed May 18 22:26:02 2022
[2022-05-18 22:26:02 +0000] Running version '11.102.0.15' of updatenow.
[2022-05-18 22:26:02 +0000] Detected version '11.102.0.15' from version file.
[2022-05-18 22:26:11 +0000] Target version set to '11.102.0.16'
[2022-05-18 22:26:11 +0000] Switching to version 11.102.0.16 of updatenow to determine if we can reach that version without failure.


[[email protected] updatelogs]# date
Thu May 19 10:38:02 GMT 2022


---

So I am confirming that as of this morning at least when they sent us this, their vhost was missing in the file. I don't know if all those 3 just found this out about 12 hours too late or if it happened this morning but so far I'm skeptic.

EDIT:

Client confirms

Posted today at 10:43 Yes, the site was working fine yesterday. It went down at 9:50 UTC this morning. From Uptime Robot: The monitor Buildings & Cities xxx is currently DOWN (Connection Timeout) Event timestamp: 2022-05-19 09:50:13 UTC+0

According to this, the events took place 09:50 this morning server time,the patch took place 22:26 yesterday, about 12 hours ago, so this happened during .16 patch.
 
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