In Progress CPANEL-40801 - This syetm does not control DNS

AndyX

Well-Known Member
Sep 25, 2015
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Los Altos, CA
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Root Administrator
Using the Email Deliverability function I see this:

1654752810066.png

What should I ask the web host to do? What records need updating?
 
Last edited by a moderator:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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Hey there! Depending on the configuration you want, you may not need to do anything. This is just an informational message letting you know the DNS isn't managed on your machine, so any DNS changes (such as adding SPF or DKIM) on the local system would not matter.

If you wanted to change this, you'd need to update the nameservers at the registrar to point to a local pair of nameservers.
 

AndyX

Well-Known Member
Sep 25, 2015
142
21
68
Los Altos, CA
cPanel Access Level
Root Administrator
So in addition to setting the nameserver at the registrar (for example Godaddy), to the one give by the web host, we need to do this:

WHM >> Home >> Server Configuration >> Basic WebHost Manager Setup

Then at the bottom enter the same web host assigned nameserver in WHM.

1654790756024.png

Is this correct?
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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The option in the screenshot you included has no effect on if the DNS or nameservers work properly. It just tells cPanel what nameserver records to include in each new DNS zone that is created on the server. It is good to have them properly configured, though.
 

AndyX

Well-Known Member
Sep 25, 2015
142
21
68
Los Altos, CA
cPanel Access Level
Root Administrator
Perhaps the situation is that on a shared web host, the message shown in post #1 will occur. I understand the message can be ignored, but I think the wording should be changed. Currently it states:

"Contact the person responsible for the ... and request that they update the records"

This message appears there is a fault which needs to fixed.