In Progress CPANEL-40944 - "This account has reached the fixed block count 5120000" and incorrect "exceeded bandwidth" warnings after upgrading to 104.0.4

[romant]

How do I get rid of this in the v104.0.4 udate? It ruins the aesthetics of the list account columns by adding rows with unnecessary and incorrect data. no account has "exceeded its bandwidth quota"..

 

[cPRex]

Hey there! I know we planned to release this feature, but I'm not familiar enough with it to know if there's a way to turn that off. I'll check things on my end and report back!

 

[cPRex]

I spoke with the User Interface team and confirmed there is not currently a way to remove that option. That sounds like it would make for a good feature request if you would like to submit on using the link in my signature.

As far as the incorrect data, are both accounts in your screenshot not near the 512M quota?

 

[romant]

As far as the incorrect data, are both accounts in your screenshot not near the 512M quota?

Did you look at the screenshot? There are no quotas. Your data is wrong.

I spoke with the User Interface team and confirmed there is not currently a way to remove that option. That sounds like it would make for a good feature request if you would like to submit on using the link in my signature.

So cPanel is now forcing upgrades to Edge releases?

	RELEASE	104.0.4		A version that is feature-complete and well tested
	CURRENT	104.0.4		A “release candidate” version that is tested but may not be feature-complete.
	EDGE	104.0.4		A development version for testing only and not for production servers.

 

[cPRex]

No, it's just that we haven't released a new Edge version yet and 104 has moved up into the more stable tiers. 106 will be coming along soon for Edge. This just happens to be one of those times when a lot of the tiers have the same version since 102 was recently promoted to LTS.

 

[romant]

No, it's just that we haven't released a new Edge version yet and 104 has moved up into the more stable tiers. 106 will be coming along soon for Edge. This just happens to be one of those times when a lot of the tiers have the same version since 102 was recently promoted to LTS.

What about the wrong data?

 

[cPRex]

Since it was only a partial screenshot I couldn't tell there were no quotas. I did setup a test machine without quotas and I'm not seeing that message on my end when there is an account using 512M, or more, of disk space.

Since we might need to see this in action on your specific machine, could you submit a ticket to our team so we can check that?

 

[romant]

Since it was only a partial screenshot I couldn't tell there were no quotas. I did setup a test machine without quotas and I'm not seeing that message on my end when there is an account using 512M, or more, of disk space.

Since we might need to see this in action on your specific machine, could you submit a ticket to our team so we can check that?

judging by the likes of my first post it's not just my machines (its happening on both servers). It's SUPER weird that this "upgrade opportunity" is implemented with no way to disable it. If your user interface team wants me to ignore the incorrect data, they should widen the data cell so it does not make a mess in the listing of accounts. Thanks.

 

[romant]

I did setup a test machine without quotas and I'm not seeing that message on my end when there is an account using 512M, or more, of disk space.

did you set up the accounts under 102 and then upgrade to 104? Thats the only way to truly test it. Thanks.

 

[cPRex]

Yes - this has been a test server for a bit and was on 102 previously.

 

[romant]

Yes - this has been a test server for a bit and was on 102 previously.

ok.. I will figure it out eventually. Thanks.

 

[romant]

Yes - this has been a test server for a bit and was on 102 previously.

ok, the "bandwidth exceeded" warning can be fixed by unticking the "unlimited" setting in a package and setting a super high limit. save it. then go back and click "unlimited" again and save. 104 does not seem to be respecting the "unlimited" tick after an upgrade. This fix does not work for the "5120000 blocks exceeded" warning. Hopefully this will be fixed in an update as it looks sloppy.

 

[cPRex]

I still think it would be best to submit a ticket to our team. Once we can reproduce the behavior we can get a case filed with our developers.

 

[MichaelGMorgan]

Just to jump in on this, I'm having the same issue on several accounts with unlimited quota running 104.0.4.
I'm also seeing this against a few accounts too... "This account exceeded its bandwidth quota last month. "

 

[cPRex]

I've created case CPANEL-40944 for our developers to investigate this issue. While I'm not able to completely reproduce the problem at-will, it's clear there is *something* happening behind the scenes that shouldn't. I'll be sure to post more updates as I get them.

 

[Tanker]

I'm in the same boat as the rest, I have a few domains that show incorrect data such as bandwidth exceeded when in fact those domains hasn't been use for the last 2 months, plus the "5120000 blocks exceeded", that got my eye twitching, what is this refers to? is this like the node cap on cloud linux? if so, then is more wrong because we/I don't use cloud...

 

[vf-hostmaster]

I'm in the same boat as the rest, I have a few domains that show incorrect data such as bandwidth exceeded when in fact those domains hasn't been use for the last 2 months, plus the "5120000 blocks exceeded", that got my eye twitching, what is this refers to? is this like the node cap on cloud linux? if so, then is more wrong because we/I don't use cloud...

Yep I have the same issues with incorrect bandwidth exceeded warnings...which is something I never wanted to be notified of anyway. I also see this 5120000 blocks exceeded which is useless to me... seems like this particular warning should be more obscure. I don't know who is in charge of product design over at cPanel, but I would like to have a serious conversation with them

 

[cPRex]

I've included all of these concerns with the case - thanks!

 

[Babene7]

Hello,

I'm getting that message too: "This account has reached the fixed block count 5120000".

This is happening on several accounts, none of which is over quota, and they have different disk usage, ranging from 5-6GB to over 200GB.

I have noticed that accounts below 5GB don't display this message, instead they display a different one, for example an account currently using 4,9GB displays this instead: "This account has used 98% of the block count (5120000)." It seems that the "limit" that actually triggers these messages is 5GB of disk usage (or close to it).

Is it possible to increase this block count limit somewhere? I have looked in Tweak Settings but haven't found an option to do it.
I'm going to run a few greps in the meanwhile to see if I can find any settings related to number 5120000.

Edit:

I found this file: /usr/local/cpanel/Whostmgr/Accounts/UpgradeOpportunities.pm
It seems to be the one where the 5120000 block limit is set. Is it safe to edit it manually? Or what's the correct way to increase this limit?

 

[cPRex]

You wouldn't be able to update that file manually as that will get overwritten. It's best to wait until that case is resolved, as that will change the wording to be more user friendly and also avoid the false positives.