In Progress CPANEL-41463 - Sectigo not accepting one-off requests

[LBJ]

G'day Team,

Our servers are receiving the following response when trying to generate one-off certificates for new sites...

The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests. The system will try again later.

Does anyone know if this is related to...

https://support.cpanel.net/hc/en-us/articles/4415119177111

According to the Sectigo status page though, everything is supposed to be running at 100%...

https://sectigo.status.io/

Thanks for any info available.

Best regards,

LBJ

 

[LBJ]

Just an update...

After a few hours, Sectigo began processing again, but queued requests were not processed and required another request.

Their status page showed everything as running smoothly at all times. I'm guessing they don't bother updating that page frequently.

Best regards,

LBJ

 

[andrew.n]

Unfortunately in the past 2 weeks the service is bumpy......

 

[cPanelAnthony]

I'm glad it's working now! Please let us know if you run into further issues.

 

[Jean Boudreau]

Same thing here today: The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests.

 

[LBJ]

Same thing here today: The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests.

...and again, no mention of the outage on their status page, although there is maintenance scheduled for Saturday...

https://sectigo.status.io/

Best regards,

LBJ

 

[sajithgsm]

These days Sectigo Servers are in busy :D I had to click RUN button in each hour to install a certificate last few days.

 

[roliboli]

Hi

We receive a lot of "The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests. The system will try again late".
This is a big issue because on new accounts the time to receive a cert is not predictable.

@cpanel: can you resolve this issue with sectigo?

Or does any other know a workaround?

Best regards,
Roland

 

[cPanelAnthony]

Hi

We receive a lot of "The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests. The system will try again late".
This is a big issue because on new accounts the time to receive a cert is not predictable.

@cpanel: can you resolve this issue with sectigo?

Or does any other know a workaround?

Best regards,
Roland

Are you still having issues? If so, can you please open a ticket using the link in my signature and provide me with the ID?

 

[WorkinOnIt]

I'm having issues today too:

The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests. The system will try again later.

This has affected my mail.domain.com from being able to operate. Is there a fix available ?

 

[Kent Brockman]

Same thing happenning here. Sectigo became far too intermitent and lately it is not working for a couple hours a day. I had to issue certs using Let's Encrypt, which works like a breeze.
Please fix the Sectigo feature..

 

[cPanelAnthony]

I'm having issues today too:

The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests. The system will try again later.

This has affected my mail.domain.com from being able to operate. Is there a fix available ?

Are you still having issues? Do you still have problems on sectigo, and if so, can you try Let's Encrypt and let me know if issues persist?

 

[LBJ]

Are you still having issues? Do you still have problems on sectigo, and if so, can you try Let's Encrypt and let me know if issues persist?

As of just now Australian time...

" 3:19:26 PM The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests. The system will try again later."

Once again there is no mention of the problem on their status page...

https://sectigo.status.io/

We've reverted to Lets Encrypt in the interim as a workaround since we can't expect incoming clients to put up with such poor initial service. Providing clients with https access is an essential element of any business site.

Best regards,

LBJ

 

[cPanelAnthony]

As of just now Australian time...

" 3:19:26 PM The “cPanel (powered by Sectigo)” provider cannot currently accept incoming requests. The system will try again later."

Once again there is no mention of the problem on their status page...

https://sectigo.status.io/

We've reverted to Lets Encrypt in the interim as a workaround since we can't expect incoming clients to put up with such poor initial service. Providing clients with https access is an essential element of any business site.

Best regards,

LBJ

Would you be able to open a ticket using the link in my signature or by asking your web hosting provider to do one? We would be more than happy to take a look into the specific Sectigo issues causing these AutoSSL problems for your host.

 

[LBJ]

Would you be able to open a ticket using the link in my signature or by asking your web hosting provider to do one? We would be more than happy to take a look into the specific Sectigo issues causing these AutoSSL problems for your host.

G'day cPanelAnthony,

Thank you for the offer, but you really don't need access to one of our servers for this issue.

It's simply a continuing but intermittent issue with the Sectigo service. If you just set up a live and active cPanel system and monitor it regularly for failed certificate requests, you're sure to see the same issue as all the above cPanel clients have encountered and reported.

When it occurs on one server, the issue is present on all servers over multiple data centers.

With no corrective action or changes on the cPanel boxes, the Sectigo service will eventually come back online after anywhere between 15 minutes and a couple of hours.

It's obviously most noticeable when new accounts are created during the day and an ad-hoc request is made to Sectigo for the new account.

Best regards,

LBJ

 

[Peashooter]

I'm having the same issue on a newly created account. I keep getting the message in the logs: "The provider “cPanel (powered by Sectigo)” cannot currently accept incoming requests. The system will try again later." I had tried a few days ago and was seeing the same thing. Is there a work around or what is everyone suppose to do who is experiencing this?

 

[WorkinOnIt]

What are the steps to switch to Let's Encrypt? And why not just use Let's Encrypt anyway? Is Sectigo a cPanel company?

 

[ServerHealers]

Hi @WorkinOnIt,

Sectigo(formerly Comodo CA) is not a cPanel owned company. "cPanel (powered by Sectigo)" is the cPanel's default SSL provider. The one that ships with cPanel.

cPanel provides an official installation script for Let's Encrypt™, and you can install this third-party AutoSSL provider if needed: The Let's Encrypt™ Plugin

Let's Encrypt can issue certificates faster, and there are few other benefits over the "cPanel (powered by Sectigo)" provider. However, Let's Encrypt imposes significant rate and domain limits, unlike the default provider. So, review the rate limits before you consider switching: Let's Encrypt Rate Limits

Regarding the mentioned issues with Sectigo, it seems they are aware of it, and the cPanel team probably already informed them about this. They have an upcoming Certificate Issuing Platform Scheduled Maintenance on Saturday, January 15, 2022; 23:59 UTC. Let's hope they will fix all issues with that scheduled maintenance. So, I'd recommend you wait until that before considering other options.

 

[Jason Overhulser]

I'm getting this issue 22 Jan, 2022 around 10pm eastern time.

 

[WorkinOnIt]

I solved this by uninstalling cPanel SSL via Sectigo and installing Let's Encrypt. LE installed all of the SSL certs immediately. Problem solved - hopefully no issues come up ;-)