cPanel 500 Error ID 1db081a92f36e

[ruonline]

I can't access cPanel on my server, and all the websites on the server are down.

I've tried running /scripts/upcp --force, but it didn't help.

The login page of my WHM and cPanel have reverted to an old-school legacy template (see attached image), and /usr/local/cpanel/logs/error_log shows the error:
Failed to show template “login” in login theme “cpanel” (); falling back to legacy login. at /usr/local/cpanel/Cpanel/Server.pm line 2235, <GEN3> line 2.


When I try to log into cpanel, I get a 500 error, with Error ID 1db081a92f36e. At this point, the cpanel error log shows:
2023-03-16 12:37:27 +1100] warn [whostmgrd] open(/home/degreesprojects/.lastlogin) failed: Permission denied
[2023-03-16 12:37:28 +1100] warn [cpaneld] open(/home/degreesprojects/.lastlogin) failed: Permission denied
cpsrvd 1db081a92f36e: Can't locate Cpanel/Exception/CORE.pm: /usr/local/cpanel/Cpanel/Exception/CORE.pm: Permission denied at /usr/local/cpanel/Cpanel/Exception.pm line 64.[2023-03-16 01:37:28 +0000] info [cpaneld] Internal Server Error: "GET /cpsess7852004844/frontend/jupiter/index.html?login=1&post_login=1683978665679 HTTP/1.1" 500 Error ID 1db081a92f36e

How can I fix this please?

 

[cPRex]

Hey there! Can you please check the cPanel error log directly at /usr/local/cpanel/logs/error_log for more details on this issue? It sounds like there could be a larger problem with the server if certain file aren't accessible, like that user's home directory .lastlogin, but seeing the cPanel error log should provide us with the necessary information to troubleshoot the issue.