The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

cPanel 58 - Can't locate Cpanel/CPAN/MIME/Base64/Perl.pm

Discussion in 'E-mail Discussions' started by rotame, Aug 3, 2016.

  1. rotame

    rotame Member

    Joined:
    Sep 20, 2006
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Athens,Greece
    cPanel Access Level:
    Root Administrator
    CENTOS 7.2 x86_64 standard – srv
    WHM 58.0 (build 12)
    After latest update exim continues restart
    Performed :
    /scripts/upcp --force

    [root@srv ~]# perl -v

    Code:
    This is perl 5, version 16, subversion 3 (v5.16.3) built for x86_64-linux-thread-multi
    (with 29 registered patches, see perl -V for more detail)
    
    Copyright 1987-2012, Larry Wall
    
    Perl may be copied only under the terms of either the Artistic License or the
    GNU General Public License, which may be found in the Perl 5 source kit.
    
    Complete documentation for Perl, including FAQ lists, should be found on
    this system using "man perl" or "perldoc perl".  If you have access to the
    Internet, point your browser at The Perl Programming Language - www.perl.org, the Perl Home Page.
    
    [root@srv ~]#
    [root@srv ~]# ls -al /usr/bin/perl /usr/local/bin/perl
    ls: cannot access /usr/local/bin/perl: No such file or directory
    -rwxr-xr-x 2 root root 11400 Nov 20  2015 /usr/bin/perl
    [root@srv ~]# ls -al /usr/local/cpanel/3rdparty/bin/perl
    lrwxrwxrwx 1 root root 44 Aug  2 04:48 /usr/local/cpanel/3rdparty/bin/perl -> /usr/local/cpanel/3rdparty/perl/522/bin/perl
    [root@srv ~]#
    [root@srv ~]# /scripts/check_cpanel_rpms --fix
    [root@srv ~]# ls -al /usr/bin/perl
    -rwxr-xr-x 2 root root 11400 Nov 20  2015 /usr/bin/perl
    [root@srv ~]# ls -al /usr/local/bin/perl
    ls: cannot access /usr/local/bin/perl: No such file or directory
    [root@srv ~]# ls -al /usr/local/cpanel/3rdparty/bin/perl
    lrwxrwxrwx 1 root root 44 Aug  2 04:48 /usr/local/cpanel/3rdparty/bin/perl -> /usr/local/cpanel/3rdparty/perl/522/bin/perl
    [root@srv ~]#
    
    
    Check Method     The system failed to connect to this service’s TCP/IP port.
    Reason     Service check failed to complete: Can't locate Cpanel/CPAN/MIME/Base64/Perl.pm in @INC (you may need to install the Cpanel::CPAN::MIME::Base64::Perl module) (@INC contains: /usr/local/cpanel /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1/x86_64-linux-64int /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1 /opt/cpanel/perl5/522/site_lib/x86_64-linux-64int /opt/cpanel/perl5/522/site_lib)
    
    
     
    #1 rotame, Aug 3, 2016
    Last edited by a moderator: Aug 3, 2016
  2. rotame

    rotame Member

    Joined:
    Sep 20, 2006
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Athens,Greece
    cPanel Access Level:
    Root Administrator
    After spend lot of hours searching logs reboot the server and problem solved.
    It was very bizare case
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,723
    Likes Received:
    660
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello @rotame,

    Thank you for taking the time to report this issue to our forums. Internal case CPANEL-7819 is open to address reports of service failure notifications on cPanel version 58. The error message looks similar to this:

    Code:
    Can't locate Cpanel/CPAN/MIME/Base64/Perl.pm in @INC (you may need to install the Cpanel::CPAN::MIME::Base64::Perl module) (@INC contains: /usr/local/cpanel /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1/x86_64-linux-64int /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1 /opt/cpanel/perl5/522/site_lib/x86_64-linux-64int /opt/cpanel/perl5/522/site_lib)
    In some cases, a temporary workaround involves killing any lingering tailwatchd processes, and then restarting the tailwatchd service:

    Code:
    killall -9 tailwatchd
    /scripts/restartsrv_tailwatchd
    I'll update this thread with more information on the status of this case shortly.

    Thank you.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,723
    Likes Received:
    660
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello,

    The resolution associated with CPANEL-7819 is now available as part of cPanel version 58.0.13:

    Fixed case CPANEL-7819: Prevent spurious service down notifications.

    This version is currently published to the "Edge" and "Current" build tiers, and is tentatively scheduled for publication to the "Release" build tier tomorrow. You can review the full change log, information on updating cPanel/WHM, and information on the build/release process at:

    58 Change Log - Change Logs - cPanel Documentation
    How can I update cPanel & WHM?
    Product Versions and the Release Process - cPanel Knowledge Base - cPanel Documentation

    Thank you.
     
Loading...

Share This Page