cPanel 58 - Can't locate Cpanel/CPAN/MIME/Base64/Perl.pm

rotame

Member
Sep 20, 2006
19
2
153
Athens,Greece
cPanel Access Level
Root Administrator
CENTOS 7.2 x86_64 standard – srv
WHM 58.0 (build 12)
After latest update exim continues restart
Performed :
/scripts/upcp --force

[[email protected] ~]# perl -v

Code:
This is perl 5, version 16, subversion 3 (v5.16.3) built for x86_64-linux-thread-multi
(with 29 registered patches, see perl -V for more detail)

Copyright 1987-2012, Larry Wall

Perl may be copied only under the terms of either the Artistic License or the
GNU General Public License, which may be found in the Perl 5 source kit.

Complete documentation for Perl, including FAQ lists, should be found on
this system using "man perl" or "perldoc perl".  If you have access to the
Internet, point your browser at The Perl Programming Language - www.perl.org, the Perl Home Page.

[[email protected] ~]#
[[email protected] ~]# ls -al /usr/bin/perl /usr/local/bin/perl
ls: cannot access /usr/local/bin/perl: No such file or directory
-rwxr-xr-x 2 root root 11400 Nov 20  2015 /usr/bin/perl
[[email protected] ~]# ls -al /usr/local/cpanel/3rdparty/bin/perl
lrwxrwxrwx 1 root root 44 Aug  2 04:48 /usr/local/cpanel/3rdparty/bin/perl -> /usr/local/cpanel/3rdparty/perl/522/bin/perl
[[email protected] ~]#
[[email protected] ~]# /scripts/check_cpanel_rpms --fix
[[email protected] ~]# ls -al /usr/bin/perl
-rwxr-xr-x 2 root root 11400 Nov 20  2015 /usr/bin/perl
[[email protected] ~]# ls -al /usr/local/bin/perl
ls: cannot access /usr/local/bin/perl: No such file or directory
[[email protected] ~]# ls -al /usr/local/cpanel/3rdparty/bin/perl
lrwxrwxrwx 1 root root 44 Aug  2 04:48 /usr/local/cpanel/3rdparty/bin/perl -> /usr/local/cpanel/3rdparty/perl/522/bin/perl
[[email protected] ~]#


Check Method     The system failed to connect to this service’s TCP/IP port.
Reason     Service check failed to complete: Can't locate Cpanel/CPAN/MIME/Base64/Perl.pm in @INC (you may need to install the Cpanel::CPAN::MIME::Base64::Perl module) (@INC contains: /usr/local/cpanel /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1/x86_64-linux-64int /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1 /opt/cpanel/perl5/522/site_lib/x86_64-linux-64int /opt/cpanel/perl5/522/site_lib)
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463
Hello @rotame,

Thank you for taking the time to report this issue to our forums. Internal case CPANEL-7819 is open to address reports of service failure notifications on cPanel version 58. The error message looks similar to this:

Code:
Can't locate Cpanel/CPAN/MIME/Base64/Perl.pm in @INC (you may need to install the Cpanel::CPAN::MIME::Base64::Perl module) (@INC contains: /usr/local/cpanel /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1/x86_64-linux-64int /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/5.22.1 /opt/cpanel/perl5/522/site_lib/x86_64-linux-64int /opt/cpanel/perl5/522/site_lib)
In some cases, a temporary workaround involves killing any lingering tailwatchd processes, and then restarting the tailwatchd service:

Code:
killall -9 tailwatchd
/scripts/restartsrv_tailwatchd
I'll update this thread with more information on the status of this case shortly.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463
Hello,

The resolution associated with CPANEL-7819 is now available as part of cPanel version 58.0.13:

Fixed case CPANEL-7819: Prevent spurious service down notifications.

This version is currently published to the "Edge" and "Current" build tiers, and is tentatively scheduled for publication to the "Release" build tier tomorrow. You can review the full change log, information on updating cPanel/WHM, and information on the build/release process at:

58 Change Log - Change Logs - cPanel Documentation
How can I update cPanel & WHM?
Product Versions and the Release Process - cPanel Knowledge Base - cPanel Documentation

Thank you.