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cPanel 58 will not install

Discussion in 'General Discussion' started by Zwiet, Aug 20, 2016.

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  1. Zwiet

    Zwiet Registered

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    Hi,

    When I run the cP 58 update I get the following error:
    Code:
    [2016-08-20 12:41:32 +0200] E (XID 79pzw5) The system failed to execute yum with the arguments “-y -c /etc/yum.conf install tmpwatch” because of an error: The subprocess “/usr/bin/yum” ended prematurely because it received the “ILL” (4) signal. : 
    
    Any idea what can cause this?

    Server: CENTOS 6.8 x86_64 xenhvm, currently running WHM 56.0 build 33

    The full error log:
    Code:
    [2016-08-20 12:46:55 +0200] Successfully verified signature for cpanel (key types: release).
    [2016-08-20 12:46:55 +0200] Target version set to '11.58.0.20'
    [2016-08-20 12:46:55 +0200] Checking license
    [2016-08-20 12:46:55 +0200] License file check complete
    [2016-08-20 12:46:55 +0200] Checking that the RPM DB is OK...
    [2016-08-20 12:46:55 +0200] glibc-2.12-1.192.el6.x86_64
    [2016-08-20 12:46:55 +0200] glibc-2.12-1.192.el6.i686
    [2016-08-20 12:46:55 +0200] OK: RPM DB is responding to queries
    [2016-08-20 12:46:55 +0200] Testing if rpm_is_working RPM is installed
    [2016-08-20 12:46:55 +0200] package rpm_is_working is not installed
    [2016-08-20 12:46:55 +0200] Testing if it's possible to install a simple RPM
    [2016-08-20 12:46:55 +0200] Preparing... ##################################################
    [2016-08-20 12:46:55 +0200] rpm_is_working ##################################################
    [2016-08-20 12:46:55 +0200] Switching to version '11.58.0.20' of updatenow to perform sync.
    [2016-08-20 12:46:55 +0200] checkyum version 22.3
    [2016-08-20 12:46:57 +0200] checkyum version 22.3
    [2016-08-20 12:46:58 +0200] Loaded plugins: fastestmirror
    [2016-08-20 12:46:58 +0200] Setting up Install Process
    [2016-08-20 12:46:58 +0200] Determining fastest mirrors
    [2016-08-20 12:47:01 +0200] E (XID swz47s) The system failed to execute yum with the arguments “-y -c /etc/yum.conf install tmpwatch” because of an error: The subprocess “/usr/bin/yum” ended prematurely because it received the “ILL” (4) signal. :
    [2016-08-20 12:47:01 +0200] checkyum version 22.3
    [2016-08-20 12:47:02 +0200] E Sysup: Needed system RPMs were not installed: tmpwatch
    [2016-08-20 12:47:02 +0200] ***** FATAL: Cannot proceed. Needed system RPMs were not installed.
    [2016-08-20 12:47:02 +0200] The Administrator will be notified to review this output when this script completes
    => Log closed Sat Aug 20 12:47:02 2016
    
     
    #1 Zwiet, Aug 20, 2016
    Last edited by a moderator: Aug 20, 2016
  2. cPJacob

    cPJacob cPanel Product Owner
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    Twitter:
    Hi,

    Can you try and run that command manually, and see how it's failing? If yum isn't working on a server, cPanel won't ever install properly
     
  3. stef

    stef Member

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    Hi,

    This happens on CentOS/RHEL 6.8 and is related to Red Hat Customer Portal

    If you try "yum repolist" or some other yum command on CLI, you will see it core dumps.
    To work around it, you can set the env variable NSS_DISABLE_HW_GCM to 0, for example:
    # export NSS_DISABLE_HW_GCM=0;yum repolist
    This will work now.

    Following the RedHat BugFix Advisory, installing the updated nss-softokn packages will solve it.
    So I went ahead:
    # export NSS_DISABLE_HW_GCM=0;yum update nss-softokn
    Confirm the installation of the rpm's.

    Now you can run the cPanel update again.

    Greetz
     
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