cPanel 94 and cPanel Error Pages

[andrewmoras]

Hey guys,

I just did a fresh cPanel 94 installation on CloudLinuxOS+ 8 and noticed that error pages get deployed automatically in all new and transferred accounts:

400.shtml
401.shtml
403.shtml
404.shtml
413.shtml
500.shtml
cp_errordocument.shtml

I don't have them in cpanel3-skel and I haven't enabled anything special. Any idea if this is default and is there any way to stop them from being created? They are cPanel branded and if customers want to create them, they can do so via cPanel GUI but I don't think it's a good idea to have them deployed by default.

Thanks,

A

 

[cPRex]

Hey there! I haven't noticed this on my end, but I'm happy to do some testing. Are you seeing these in the user's public_html directory?

 

[andrewmoras]

Hey there! I haven't noticed this on my end, but I'm happy to do some testing. Are you seeing these in the user's public_html directory?

Yep, inside public_html only for every new account that gets created. The same happens if you move an account there. It's a fresh cPanel 94 on CloudLinuxOS+ 8, not an upgraded installation. I have no idea where are they coming from so I thought I'd ask.

Thanks!

 

[cPRex]

Alrighty - let me do some testing and I'll get back with you.

 

[cPRex]

I did some homework on this and confirmed we added these files in 94 as part of case CPANEL-34417. You'll see that listed in our changelogs here: 94 Change Log | cPanel & WHM Documentation

I did confirm that if you place files with the same name inside /root/cpanel3-skel/public_html it will use those instead of the ones that are generated by default.

Let me know if that helps!

 

[andrewmoras]

I did some homework on this and confirmed we added these files in 94 as part of case CPANEL-34417. You'll see that listed in our changelogs here: 94 Change Log | cPanel & WHM Documentation

I did confirm that if you place files with the same name inside /root/cpanel3-skel/public_html it will use those instead of the ones that are generated by default.

Let me know if that helps!

Hey cPRex,

I'm not familiar with CPANEL-34417 but I assume that going forward these files will be always present in customer's account? Is there a way to disable them instead and only have them created IF the customer wants via the Error Pages GUI in cPanel? I don't want to create empty pages inside cpanel3-skel just to replace these "default" ones that haven't been showing up until now.

Thanks,

A

 

[cPRex]

At this point there isn't a way to disable those files from being created as it's part of the account creation script. It would definitely be worth submitting a feature request for an option to toggle that behavior on the system, which you can do with the link in my signature.

 

[andrewmoras]

At this point there isn't a way to disable those files from being created as it's part of the account creation script. It would definitely be worth submitting a feature request for an option to toggle that behavior on the system, which you can do with the link in my signature.

Thanks cPRex! I've submitted a feature request and hopefully it gets implemented if enough people up vote it.

Thanks,

A

 

[cPRex]

Thanks so much :D

 

[andrewmoras]

Thanks so much :D

@cPRex : any idea what's up with my submission for this feature request? It's still under moderation for 11 days?

Thanks,

A

 

[cPRex]

Things were pretty dead in Houston last week, so we had some delays getting to things. This has been approved now though!

 

[andrewmoras]

Things were pretty dead in Houston last week, so we had some delays getting to things. This has been approved now though!

So I've heard! Sorry to hear about that. Stay warm!

 

[rinkleton]

Is it possible for these to be located inside a directory so they don't clutter up the root?

 

[cPRex]

There isn't an option to do that by default, but you could certainly adjust the settings for the individual user.

 

[vacancy]

It would be good to have an option to turn this feature off.

We are tired of making statements to our customers.

 

[sajithgsm]

This is happening to me also. I also need to disable these error page creating on all new cpanels. this happened after the cPanel's 94 update.

 

[cPRex]

@sajithgsm - currently there isn't a way to disable these, although a user earlier in this thread did open a feature request to get that behavior adjusted.

 

[PeteS]

@sajithgsm - currently there isn't a way to disable these, although a user earlier in this thread did open a feature request to get that behavior adjusted.

I came here about the same issue. All new accounts are cluttered up with these files...

I find is super frustrating that cPanel's answer is to ask us to create a feature request! How about cPanel look at this a needed bug fix? At the *very least* this should have come with an off switch. Good grief...!

-Pete

 

[PeteS]

I did some homework on this and confirmed we added these files in 94 as part of case CPANEL-34417. You'll see that listed in our changelogs here: 94 Change Log | cPanel & WHM Documentation

I did confirm that if you place files with the same name inside /root/cpanel3-skel/public_html it will use those instead of the ones that are generated by default.

Let me know if that helps!

Can you elaborate on CPANEL-34417? I have never seen these files in a new account in all my years as a user, though I did find some discussion of it in posts from past years. If this was a "fix," how long was is "broken?" This is just weird. Can you shed some light on it?

-Pete

 

[cPRex]

Everything with a CPANEL-##### case doesn't necessarily indicate a bug that we fixed. These can be improvements, or just general development tasks.

It was decided that we needed to have the error documents available in a place that cPanel users could manipulate them easily as part of the account creation - some users liked getting those, and some didn't. What we didn't include was a way to make their creation optional. But CPANEL-34417 wasn't a "fix" of anything, just the paper trail for this work by our devs.