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Cpanel "A fatal error or timeout occurred while processing this directive."

Discussion in 'General Discussion' started by Relzo Ak, Mar 8, 2015.

  1. Relzo Ak

    Relzo Ak Registered

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    Hello. I was asked to update the content of a website.
    When I logged in to the cpanel, I managed to edit & update some contents.
    After few minutes when I tried to log in to the cpanel again, this error occurred:

    Code:
    Global symbol "@chackOptionStyle" requires explicit package name at /usr/local/cpanel/Cpanel/Rvbranding.pm line 2853.
    Compilation failed in require at /usr/local/cpanel/Cpanel/Rvskin.pm line 64.
     at /usr/local/cpanel/Cpanel/Rvskin.pm line 64.
    	Cpanel::Rvskin::BEGIN() called at /usr/local/cpanel/Cpanel/Rvskin.pm line 64
    	eval {...} called at /usr/local/cpanel/Cpanel/Rvskin.pm line 64
    	require Cpanel/Rvskin.pm called at (eval 16) line 1
    	Cpanel::LoadModule::BEGIN() called at /usr/local/cpanel/Cpanel/Rvskin.pm line 64
    	eval {...} called at /usr/local/cpanel/Cpanel/Rvskin.pm line 64
    	eval ' use Cpanel::Rvskin; Cpanel::Rvskin::Rvskin_init() if "Cpanel::Rvskin"->can("Rvskin_init"); 
    ;' called at /usr/local/cpanel/Cpanel/LoadModule.pm line 135
    	Cpanel::LoadModule::_modloader("Rvskin") called at /usr/local/cpanel/Cpanel/LoadModule.pm line 67
    	Cpanel::LoadModule::loadmodule("Rvskin") called at cpanel.pl line 1628
    	main::api1_get_handler("Rvskin", "loadvars") called at cpanel.pl line 1676
    	main::_api1("Rvskin", "rvskin", "loadvars()", "loadvars", ARRAY(0x5df3f90), "safe_html_encode", undef, undef) called at cpanel.pl line 1662
    	main::real_exectag("<cpanel Rvskin=\"loadvars()\">") called at cpanel.pl line 4276
    	main::dotag_finished_headers(0) called at cpanel.pl line 4059
    	main::cpanel_parseblock("<cpanel Rvskin=\"loadvars()\">\x{a}<cpanel Rvdemo=\"loadvars()\">\x{a}<cp"...) called at cpanel.pl line 4010
    	main::y(GLOB(0x5e01340)) called at cpanel.pl line 3119
    	main::doinclude("/usr/local/cpanel/base/frontend/rvskinlight/indexloader.html") called at cpanel.pl line 1834
    	eval {...} called at cpanel.pl line 1834
    	main::_api1("include", "include", "/usr/local/cpanel/base/frontend/rvskinlight/indexloader.html", "include", ARRAY(0x5cf15c8), "safe_html_encode", undef, undef) called at cpanel.pl line 1662
    	main::real_exectag("<cpanel Rvskin=\"loadvars()\">") called at cpanel.pl line 4276
    	main::dotag_finished_headers(0) called at cpanel.pl line 4096
    	main::cpanel_parseblock("<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN"...) called at cpanel.pl line 4010
    	main::y(GLOB(0x55a65c0)) called at cpanel.pl line 5379
    	main::run_standard_mode() called at cpanel.pl line 831
    can someone please explain to me what the problem is?
    I only have a basic knowledge about this.
    Your help would be much appreciated.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Looks like something having to do with RVSkin if I was to guess.
     
  3. 24x7server

    24x7server Well-Known Member

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    Hello,

    Can you please tried to update RVSkin on your server with the following command.

    Code:
    perl /root/rvadmin/auto_rvskin.pl
     
  4. Relzo Ak

    Relzo Ak Registered

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    My apologies, but I'm actually pretty new to this kind of thing.
    Would you mind explaining how to do update the RVSkin on the server?

    I can't fully access the control panel due to the error.
    So I need to know the solution to fix the problem. :(

    I'm using my own notebooks both Mac and Windows7.
    So I only update contents by accessing the cpanel via these laptops.
    Therefore I'm not really sure about "Server" or other technical stuff.

    Your help and explanation would be much appreciated. :)
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    It seems like you may only have access to cPanel, and not root access through SSH or WHM. Thus, you should contact the web hosting provider that hosts this website and request they change the cPanel theme or resolve the issue with RVSkin.

    Thank you.
     
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