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cPanel access after restore

Discussion in 'General Discussion' started by gertiebeth, May 19, 2008.

  1. gertiebeth

    gertiebeth Well-Known Member

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    I am having trouble accessing cpanel on accounts that have been restored. (Not all restored accounts, just a few) I have tried changing the passwords but still can't get in using the domain name or the IP address or http/https. Does this sound familiar to anyone?
     
  2. thewebhosting

    thewebhosting Well-Known Member

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    Kindly try after suspending and un-suspending the domains from WHM.
     
  3. gertiebeth

    gertiebeth Well-Known Member

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    That was it! Thank you so much for the help. :)
     
  4. DaveUsedToWorkHere

    DaveUsedToWorkHere Well-Known Member

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    This happens when the accounts that were restored were in a suspended state. You view accounts that are suspended in WHM >> Show Active and Inactive Accounts
     
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