cPanel access from WHM account list not working

cohodwight

Registered
Mar 12, 2016
1
0
1
Snohomish, WA
cPanel Access Level
Root Administrator
I get an error message when trying to access cPanel using the account list link in WHM.

The error is:

====
Internal Server Error
500

exit level [die] [pid=1379] (Attempting to drop privileges to root.)

=====

Tweak Settings is properly set to allow Root etc.

Thanks for any ideas !!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello :)

Could you let us know the output to /usr/local/cpanel/logs/error_log when this happens?

Thank you.
 

hekg

Member
Nov 4, 2015
13
1
53
US
cPanel Access Level
Root Administrator
I'm having this exact same problem. This is the output of my error log. please advise. thanks
Code:
[2016-08-15 09:57:32 -0700] die [cpsrvd] Attempting to drop privileges to root. at /usr/local/cpanel/Cpanel/Debug.pm line 42.

        Cpanel::Debug::log_die("Attempting to drop privileges to root.") called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 129

        Cpanel::AccessIds::ReducedPrivileges::_prevent_dropping_to_root(0, 0) called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 70

        Cpanel::AccessIds::ReducedPrivileges::call_as_user(CODE(0xf157a8), "root") called at /usr/local/cpanel/Cpanel/Server.pm line 1329

        Cpanel::Server::update_lastlogin(Cpanel::Server=HASH(0x3e639b0), "root") called at /usr/local/cpanel/Cpanel/Server.pm line 1306

        Cpanel::Server::newsession(Cpanel::Server=HASH(0x3e639b0), __CPANEL_HIDDEN__, HASH(0x3ebce08), __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ...) called at cpsrvd.pl line 3703

        cpanel::cpsrvd::handle_auth_transfer("") called at cpsrvd.pl line 1293

        cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 807

        cpanel::cpsrvd::script() called at cpsrvd.pl line 314

[2016-08-15 09:57:32 -0700] info [cpsrvd] Internal Server Error: "GET /xfercpanel HTTP/1.1" 500 exit level [die] [pid=6115] (Attempting to drop privileges to root.)
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello,

Could you verify if multiple UID zero users exist on this system? You can check with a command such as:

Code:
grep 0:0 /etc/passwd
Thank you.