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cPanel access from WHM account list not working

Discussion in 'General Discussion' started by cohodwight, Mar 12, 2016.

  1. cohodwight

    cohodwight Registered

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    I get an error message when trying to access cPanel using the account list link in WHM.

    The error is:

    ====
    Internal Server Error
    500

    exit level [die] [pid=1379] (Attempting to drop privileges to root.)

    =====

    Tweak Settings is properly set to allow Root etc.

    Thanks for any ideas !!
     
    #1 cohodwight, Mar 12, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you let us know the output to /usr/local/cpanel/logs/error_log when this happens?

    Thank you.
     
    #2 cPanelMichael, Mar 14, 2016
  3. hekg

    hekg Member

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    I'm having this exact same problem. This is the output of my error log. please advise. thanks
    Code:
    [2016-08-15 09:57:32 -0700] die [cpsrvd] Attempting to drop privileges to root. at /usr/local/cpanel/Cpanel/Debug.pm line 42.

        Cpanel::Debug::log_die("Attempting to drop privileges to root.") called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 129

        Cpanel::AccessIds::ReducedPrivileges::_prevent_dropping_to_root(0, 0) called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 70

        Cpanel::AccessIds::ReducedPrivileges::call_as_user(CODE(0xf157a8), "root") called at /usr/local/cpanel/Cpanel/Server.pm line 1329

        Cpanel::Server::update_lastlogin(Cpanel::Server=HASH(0x3e639b0), "root") called at /usr/local/cpanel/Cpanel/Server.pm line 1306

        Cpanel::Server::newsession(Cpanel::Server=HASH(0x3e639b0), __CPANEL_HIDDEN__, HASH(0x3ebce08), __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ...) called at cpsrvd.pl line 3703

        cpanel::cpsrvd::handle_auth_transfer("") called at cpsrvd.pl line 1293

        cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 807

        cpanel::cpsrvd::script() called at cpsrvd.pl line 314

[2016-08-15 09:57:32 -0700] info [cpsrvd] Internal Server Error: "GET /xfercpanel HTTP/1.1" 500 exit level [die] [pid=6115] (Attempting to drop privileges to root.)
     
    #3 hekg, Aug 15, 2016
    Last edited by a moderator: Aug 16, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    Could you verify if multiple UID zero users exist on this system? You can check with a command such as:

    Code:
    grep 0:0 /etc/passwd
    Thank you.
     
    #4 cPanelMichael, Aug 15, 2016
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