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cPanel account creation error

Discussion in 'General Discussion' started by s0kie, Mar 18, 2014.

  1. s0kie

    s0kie Registered

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    Everytime i try to create an account in WHM as root or any other reseller account i run into this error. The accounts are created but users can't log in.
    Please help me how to fix it.

    Code:
    open3: exec of /usr/local/cpanel/scripts/realchpass failed at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1312
    	Carp::croak('open3: exec of /usr/local/cpanel/scripts/realchpass failed') called at /usr/local/cpanel/perl/IPC/Open3.pm line 230
    	IPC::Open3::_open3('open3', 'Whostmgr::Accounts::Create', 'GLOB(0x4ba79f0)', 'GLOB(0x4ba7a10)', '>&STDERR', '/usr/local/cpanel/scripts/realchpass') called at /usr/local/cpanel/perl/IPC/Open3.pm line 291
    	IPC::Open3::open3('GLOB(0x4ba79f0)', 'GLOB(0x4ba7a10)', '>&STDERR', '/usr/local/cpanel/scripts/realchpass') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1312
    	Whostmgr::Accounts::Create::_wwwacct('domain', 'domain.com', 'useregns', 1, 'maxaddon', 0, 'maxsql', 'n', ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1932
    	Whostmgr::Accounts::Create::__createaccount('domain', 'domain.com', 'pkgname', '', 'max_defer_fail_percentage', 'unlimited', 'cgi', 1, ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1983
    	Whostmgr::Accounts::Create::_createaccount('domain', 'domain.com', 'pkgname', '', 'max_defer_fail_percentage', 'unlimited', 'cgi', 1, ...) called at whostmgr/bin/whostmgr5 line 609
    	main::wwwacct() called at whostmgr/bin/whostmgr5 line 233
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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  3. s0kie

    s0kie Registered

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    Code:
    stat: cannot stat `/usr/local/cpanel/scripts/realchpass': No such file or directory
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    That indicates there are missing cPanel-related files on your system. Please try forcing an update of cPanel via:

    Code:
    /scripts/upcp --force
    Thank you.
     
  5. s0kie

    s0kie Registered

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    I keep getting this error when i try to run this forced update script for cpanel

    Code:
    -bash: /scripts/upcp: No such file or directory 
    .

    Also, upcp seems to be executing or frozen but i don't have a process id running under upcp, so am stuck on 11.42 build 20 and haven't received the build 22 because the updates are failing.

    Here's the specific error i get when i try to create a new account

    1.JPG

    and when i expand the error

    2.JPG

    The account is created but doesn't show up in the existing accounts tabs for example for updates or any account modification tabs like terminate account. Accounts created now only show up in terminate multiple accounts and i run into this mysql error when i try to delete the account.

    3.JPG
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    The error messages you are seeing are not really relevant here because the primary issue I see is that you are missing files on your system. EX:

    This will need to be addressed before any other issue because it's likely the source of the problem. Were any files removed from your system intentionally or was there any filesystem corruption that would have removed these files?

    Thank you.
     
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