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cpanel account file not created, account invisible in WHM

Discussion in 'General Discussion' started by Cristi4n, Nov 27, 2006.

  1. Cristi4n

    Cristi4n Well-Known Member
    PartnerNOC

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    Recently, I am came accross a problem. Whenever I or a reseller creates an account, that accpunt is not visible in WHM. A few things that I have noticed:
    - /home/account is created
    - domain is visible in "Show IP Address Usage"
    - domain does not appear in WHM "List Accounts" and the domain is not visible in "Edit DNS Zone"
    - the cpanel user file is missing/not created
    - no errors in cpanel error_log

    Versions:
    WHM 10.8.0 cPanel 10.9.0-R79
    CentOS 4.4 i686 - WHM X v3.1.0

    Please help.

    Thank you.
     
  2. chirpy

    chirpy Well-Known Member

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    Go on, have a guess
    When you create an account, check for errors in /usr/local/cpanel/logs/error_log. If there's nothing apparent in there, check the obvious, e.g. disk space and if still no joy you'll probably need cPanel to check it for you through your license provider.
     
  3. Cristi4n

    Cristi4n Well-Known Member
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    I have found no errors in cpanel error_log
    I found that the reseller who tried to create tha account is already using a few bytes over his Quota. Could that be the problem ?
     
  4. jwier

    jwier Registered

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    I also have this problem. The account is listed under the re-seller. The reseller cannot see the account and neither can I, but it works fine, the user is added to the system and is in /var/cpanel/users, but not in "List Accounts" or any of the Account functions, only can see it by IP usage and when I list accounts in the reseller interface.

    This is not happening all the time, but I do have one that I have found now.

    Thank you in advance,
    Jason
     
  5. DaveUsedToWorkHere

    DaveUsedToWorkHere Well-Known Member

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    If the user file is created does /scripts/updateuserdomains fix this?

    If the user file isn't created, stracing /scripts/wwwacct should provide some useful insight. If that's not up your alley, feel free to submit a support request and we'll take a look.
     
  6. Zion Ahead

    Zion Ahead Well-Known Member

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    Same problem here. What's the fix?

    I confirmed these are correct / listed:
    userdomains (no, I added it, ran updateuserdomains, it disappeared from that file)
    /var/cpanel/users/userfile (correct dns=, etc)
    httpd.conf (correct)
    sync'd zone to all clustered servers (ok)
    ran updateuserdomains numerous times
    restarted cpanel
    listed in /var/named/domain.com.db
    localdomains (ok)

    Here is the case: if I add it to trueuserdomains, it shows up. If I run updateuserdomains after, it disappears again. Why?
     
    #6 Zion Ahead, Jan 4, 2007
    Last edited: Jan 4, 2007
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