cPanel Account Migration email account password not recognised?

Paul Balfour

Registered
Oct 19, 2016
1
0
1
LONDON
cPanel Access Level
Root Administrator
Im in the process of migrating my domains to a new server both on cPanel WHM 58.0 (build 32). The accounts are being migrated via the Transfer tool via root/SSH keys. Transfer works fine. All data restored except I seem to have to reset the email account passwords. Has anyone had this? Is there an option I've missed?
 

cPLevey

Technical Analyst Assistant Manager
Staff member
Dec 3, 2015
44
8
133
Houston, TX
cPanel Access Level
Root Administrator
Hello Paul,

Sorry to hear about the abnormal behavior you're experiencing. This isn't a common behavior I've seen. When you experience the email password related issues, are you trying to access the email account(s) via webmail or an email client?