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cPanel Account Migration email account password not recognised?

Discussion in 'Data Protection' started by Paul Balfour, Oct 19, 2016.

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  1. Paul Balfour

    Paul Balfour Registered

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    Im in the process of migrating my domains to a new server both on cPanel WHM 58.0 (build 32). The accounts are being migrated via the Transfer tool via root/SSH keys. Transfer works fine. All data restored except I seem to have to reset the email account passwords. Has anyone had this? Is there an option I've missed?
     
    #1 Paul Balfour, Oct 19, 2016
  2. cPLevey

    cPLevey Technical Analyst Supervisor
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    Hello Paul,

    Sorry to hear about the abnormal behavior you're experiencing. This isn't a common behavior I've seen. When you experience the email password related issues, are you trying to access the email account(s) via webmail or an email client?
     
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    #2 cPLevey, Oct 19, 2016
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