I recently reinstalled ubuntu OS and then cpanel, and ever since, WHM will not show my CPanel account under WHM-->List Accounts. I provided a screenshot, thanks in advance.
What the other two users said - if you wiped the server and reinstalled cPanel, all your data would have been removed.
If that isn't what happened and you are seeing a different scenario, please provide us with more details about how the serer got to this point.
If that isn't what happened and you are seeing a different scenario, please provide us with more details about how the serer got to this point.
You would need to refer to your own backups to restore the accounts.
Hopefully you were doing proper offsite backups as you should have been.
Am I just banned from cpanel because I didnt do the backup correctly? some clarification would be nice. there must be something I can do.
I'm not sure what "banned from cPanel" means.
If you wiped the server, you would have lost all your data. Unless you took a backup, there wouldn't be any data you could access or restore.
If you'd like to create a new account, you can do that from WHM: Create a New Account | cPanel & WHM Documentation
If you wiped the server, you would have lost all your data. Unless you took a backup, there wouldn't be any data you could access or restore.
If you'd like to create a new account, you can do that from WHM: Create a New Account | cPanel & WHM Documentation
Is this the page you are referring to? If so I am unable to create an account here for some reason. I provided a screenshot.
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And just to extra confirm, your URL is similar to https://1.2.3.4:2087/cpsess##########/scripts5/wwwacctform, correct?
Can you check the cPanel error logs in /usr/local/cpanel/logs/error_log to see if anything shows up there when you access that page?
I would also recommend running "/scripts/upcp --force" to ensure the system is up to date.
Can you check the cPanel error logs in /usr/local/cpanel/logs/error_log to see if anything shows up there when you access that page?
I would also recommend running "/scripts/upcp --force" to ensure the system is up to date.
This is the last part of the url I see on the WHM create new account page is".cprapid.com:2087/cpsess1459108674/scripts5/wwwacctform" this looks correct, except the "cprapid", not sure if that is important. I ran the "/scripts/upcp --force" command and updated the system. It did not fix the issue, unfortunately. I dont see any errors that look they could be coming from the "create new account" page. Is there one I should be looking for?
I think you should fix your server's hostname.
xxx.cprapid.com looks like a temporary hostname cPanel assigns to your server, and it's possible it's not resolving correctly.
xxx.cprapid.com looks like a temporary hostname cPanel assigns to your server, and it's possible it's not resolving correctly.
While you definitely should setup a proper hostname (https://support.cpanel.net/hc/en-us/articles/360044460594-Effective-Hostname-Usage-With-cPanel-WHM) I don't think that would change the Create a New Account behavior.
Are you able to visit WHM >> Add a Package, or WHM >> Feature Manager?
Are you able to visit WHM >> Add a Package, or WHM >> Feature Manager?
So I went ahead and I updated the host name in WHM-->network setup-->change hostname. I also changed the hostname in my VPS manager, Hostinger. Unfortunately I am still unable to create an account. Thanks for the help.
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I would submit a ticket - if you're the root user, and this is showing up, there is something wrong with the system.
I can access WHM >> Add a Package and it looks like WHM >> Feature Manager is also working.
