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cpanel account transfer -- what happens to custom themes?

Discussion in 'User Experience' started by electric, Dec 13, 2009.

  1. electric

    electric Well-Known Member

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    We're getting ready to transfer about a dozen resellers from one server to another.

    I noticed that some of our resellers have created their own custom cpanel themes...

    Can anyone tell me if these custom cpanel themes will be automatically transferred when we use the cpanel transfer function to transfer the accounts from the old server to new server?

    Or do we need to manually copy their custom themes to the new server?

    Thanks.
     
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  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Each package does have an entry as to what theme is used for that package. But it does not contain the theme itself nor will the users backup file.

    You might do better to either move that theme(s) over first, and then the accounts, or just use the X3 skin migration tool on the old server first to make sure all users are using a default theme before moving them. Then have your resellers reapply their themes as needed.
     
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  3. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    If the customizations were applied via the Branding Editor in WHM then they should be retained in the full backup of the reseller's main account.

    What method was used to apply or install the custom themes?
     
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