Please forgive my obvious ignorance, but I am now desperate and hopeful that you guys can help.
I am suddenly unable to log in to either (both) the CPanel and FTP for my domain, but only when I use my primary desktop machine. Neither can I access my email accounts for those domains using Windows Live Mail. I can access all just fine if I use a different machine borrowed from a friend and connected to the same IPv6 address (disconnecting the Time Warner cable from my machine and plugging it into the borrowed machine). We've done all the usual fixes described elsewhere on this forum, including and especially adjusting the CPHulk Brute Force Attack blocking and whitelisting my IP address. Nothing works. The primary desktop machine will open the CPanel log in page, but entering the correct username and password results in "Login Invalid." Yes, the host administrator did try resetting all passwords, but same results occurred.
The hosting servers were recently changed out and a new IPv6 address was assigned to my domains, replacing the previous IPv4 address. At the same time, the hosting administrator installed CPanel for the first time (they did not previously use this particular software).This issue started only AFTER the new IP address was assigned and CPanel was installed. But as above, the hosting company has exhausted every avenue they know of to resolve the problem.
At the same time, I purchased a new Motorola/Arris Model SB6121 modem, but I no reason to believe that is related since the failed password issue affects only a single receiving IP address (two domains/websites are shared by that one IP address, and both are affected). Passwords for every other site, including this one, work just fine.
We now have to assume that the issue lies within the one primary machine that I am using. I would rather not have to go out and buy a whole new machine simply to resolve this one issue. Standard Norton Security software turns up no issues.
What am I missing? Is there some setting on the desktop that I need to adjust to make it compatible with CPanel, but that neither I nor my hosting administrator know about?
I can access the websites themselves without difficulty. It is only the CPanel and FTP for those sites that are inaccessible, as well as the email using WLM. All attempts result in "Invalid password" (WLM) or "Invalid Login" (CP, FTP) despite using the correct information.
I have preformed multiple DNS flushes without any change in the problem. I am using a Dell PC running Windows 7.
Any help anyone can offer will be most gratefully appreciated.
I am suddenly unable to log in to either (both) the CPanel and FTP for my domain, but only when I use my primary desktop machine. Neither can I access my email accounts for those domains using Windows Live Mail. I can access all just fine if I use a different machine borrowed from a friend and connected to the same IPv6 address (disconnecting the Time Warner cable from my machine and plugging it into the borrowed machine). We've done all the usual fixes described elsewhere on this forum, including and especially adjusting the CPHulk Brute Force Attack blocking and whitelisting my IP address. Nothing works. The primary desktop machine will open the CPanel log in page, but entering the correct username and password results in "Login Invalid." Yes, the host administrator did try resetting all passwords, but same results occurred.
The hosting servers were recently changed out and a new IPv6 address was assigned to my domains, replacing the previous IPv4 address. At the same time, the hosting administrator installed CPanel for the first time (they did not previously use this particular software).This issue started only AFTER the new IP address was assigned and CPanel was installed. But as above, the hosting company has exhausted every avenue they know of to resolve the problem.
At the same time, I purchased a new Motorola/Arris Model SB6121 modem, but I no reason to believe that is related since the failed password issue affects only a single receiving IP address (two domains/websites are shared by that one IP address, and both are affected). Passwords for every other site, including this one, work just fine.
We now have to assume that the issue lies within the one primary machine that I am using. I would rather not have to go out and buy a whole new machine simply to resolve this one issue. Standard Norton Security software turns up no issues.
What am I missing? Is there some setting on the desktop that I need to adjust to make it compatible with CPanel, but that neither I nor my hosting administrator know about?
I can access the websites themselves without difficulty. It is only the CPanel and FTP for those sites that are inaccessible, as well as the email using WLM. All attempts result in "Invalid password" (WLM) or "Invalid Login" (CP, FTP) despite using the correct information.
I have preformed multiple DNS flushes without any change in the problem. I am using a Dell PC running Windows 7.
Any help anyone can offer will be most gratefully appreciated.
