Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

CPanel and IE 6.0 Trouble

Discussion in 'General Discussion' started by BuffaloWeb, Jul 11, 2003.

  1. BuffaloWeb

    BuffaloWeb Well-Known Member

    Joined:
    Jul 1, 2003
    Messages:
    83
    Likes Received:
    0
    Trophy Points:
    156
    Has anyone ever come across this problem? One of my clients is unable to view or log in to their CPanel on any of their PC's. Basically, if they try going to www.domainname.com/cpanel (or www.domain.com:2082/etc...), they get the "page cannot be found" screen.

    I am not sure of which build of IE 6.0 it is, but I have read some posts that hint that there might be some problems with IE 6.0 and CPanel. I am also wondering if their ISP could somehow be blocking the scripts.

    I fiddled with some of the "Use TLS 1.0", etc, settings but no luck. I have not yet had a chance to change their theme to see if that helps (I am using xskins), though I recall seeing a post here mentioning that as an alternative to something similar.

    Anyone have a clue on this? Just doesn't make sense to me...

    cPanel.net Support Ticket Number:
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #1 BuffaloWeb, Jul 11, 2003
  2. casey

    casey Well-Known Member

    Joined:
    Jan 17, 2003
    Messages:
    2,303
    Likes Received:
    0
    Trophy Points:
    191
    It has nothing to do with ie6. Your customer is behind a firewall that is blocking port 2082. Before I stick my foot in my mouth, though, this customer has never been able to log in from those computers, right?

    cPanel.net Support Ticket Number:
     
    #2 casey, Jul 11, 2003
  3. BuffaloWeb

    BuffaloWeb Well-Known Member

    Joined:
    Jul 1, 2003
    Messages:
    83
    Likes Received:
    0
    Trophy Points:
    156
    Yes, as far as I know - they were just set up last month, and this is probably the first that they tried logging in (I do most of the maintenance for them).

    Is there a way I can confirm this, and assuming this were true, what can I do about it? I don't manage their networks, so I'm guessing that I'd have to ask their ISP to unblock it for them?

    BTW, thanks for the quick reply! :)

    cPanel.net Support Ticket Number:
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 BuffaloWeb, Jul 11, 2003
  4. nyjimbo

    nyjimbo Well-Known Member

    Joined:
    Jan 25, 2003
    Messages:
    1,129
    Likes Received:
    0
    Trophy Points:
    166
    Location:
    New York
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 nyjimbo, Jul 11, 2003
  5. casey

    casey Well-Known Member

    Joined:
    Jan 17, 2003
    Messages:
    2,303
    Likes Received:
    0
    Trophy Points:
    191
    Well, the firewall could be on their computer or it could be set up on the ISP. First ask the customer whether they have a firewall on their computer (they may not realize that they do, so ask them if they have installed anti-virus software). If they do, tell them to make sure that the port is open. If it's their ISP, tell them to contact their ISP and ask what needs to be done. If all else fails, point them to
    http://www.nocrew.org/software/httptunnel.html

    cPanel.net Support Ticket Number:
     
    #5 casey, Jul 11, 2003
  6. casey

    casey Well-Known Member

    Joined:
    Jan 17, 2003
    Messages:
    2,303
    Likes Received:
    0
    Trophy Points:
    191
    True. I forgot about that.

    cPanel.net Support Ticket Number:
     
    #6 casey, Jul 11, 2003
  7. sqsisa

    sqsisa Well-Known Member

    Joined:
    Apr 8, 2003
    Messages:
    97
    Likes Received:
    0
    Trophy Points:
    156
    Location:
    Bay Area, CA
    Casey is right on with the firewalling. Do you know if they are trying for home with a PC on dial-up, dsl or cable? These should not be a problem. My guess is either soft firewall on the PC or they are trying to access it from within a network. I run NT servers and I have my proxies crunched down real tight. People call me at work wondering why they cannot access this or that all the time. Simple - only 21 and 80 can come into my network. And they are remapped.

    cPanel.net Support Ticket Number:
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #7 sqsisa, Jul 12, 2003
(You must log in or sign up to post here.)
Loading...
Similar Threads - CPanel Trouble
  1. Bowen Butler

    Trouble Extracting Tar Files on cPanel File Manager

    Bowen Butler, Apr 11, 2018, in forum: General Discussion
    Replies:
    5
    Views:
    76
    cPanelMichael
    Apr 11, 2018
  2. hamidkh

    How-to: Troubleshoot MySQL most common issues on a cPanel server

    hamidkh, Jan 22, 2018, in forum: Database Discussion
    Replies:
    3
    Views:
    339
    cPanelMichael
    Jan 22, 2018
  3. Dineshe

    Troubleshooting cPanel FTP Connectivity Issues

    Dineshe, Nov 13, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    189
    cPanelMichael
    Nov 13, 2017
  4. ca2236

    New Thread cPanel disable Cipher Suites

    ca2236, Jun 22, 2018 at 11:44 AM, in forum: Security
    Replies:
    0
    Views:
    29
    ca2236
    Jun 22, 2018 at 11:44 AM
  5. Byulent

    cPanel DNSOnly license not updating

    Byulent, Jun 22, 2018 at 10:44 AM, in forum: General Discussion
    Replies:
    3
    Views:
    33
    cPanelMichael
    Jun 22, 2018 at 11:23 AM

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice