cPanel automatically add DNS records on update

Hedloff

Well-Known Member
Jun 7, 2004
175
9
168
Up north!
cPanel Access Level
DataCenter Provider
Hello,

We have a couple of customers that are only using our DNS service and have their email with Microsoft Office 365.
Their remote MX is set to external.

On some occasions customers DNS zonefile is automatically added these records:
webdisk.domain.tld
_autodiscover._tcp.x
_caldav._tcp.x
_caldavs._tcp.x
_carddav._tcp.x
_carddavs._tcp.x
_caldav._tcp.x
_caldavs._tcp.x
_carddav._tcp.x
_carddavs._tcp.x
cpcontacts.x
webmail.x
autoconfig.x
cpcalendars.x
whm.x
cpanel.x

This is of course causing some issues for the customer and their employees.
Do anyone know how to fix this or is this simply just a bug from cPanel side when they are doing updates?
Or is this caused by /scripts/mailperm script? And if, how to fix the bug?
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,273
313
Houston
Hello @Hedloff

These are autoconfig/autodiscover records. If you don't want these automatically added you can go to WHM>>ServerConfiguration>>Tweak Settings and disable the option as follows
Thunderbird and Outlook autodiscover and autoconfig support (enables service subdomain and SRV record creation)

You may also want to disable the automatic creation of service subdomains in Tweak Settings as well if you don't want the cpanel.domain.tld or whm.domain.tld records added.


Thanks!
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,273
313
Houston
Hello @Hedloff

As I noted in my previous response, this is a setting you can turn off, you can add these records for the accounts you want them on specifically. From what I'm seeing this isn't a bug at this juncture this is the intended behavior.
 

Hedloff

Well-Known Member
Jun 7, 2004
175
9
168
Up north!
cPanel Access Level
DataCenter Provider
I can agree that it is a setting and it can be turned on and off. But as I see it, it was made for new accounts.
When someone does remove things they don't need and want, and their software is updated. It should not add things automatically. Then there should be a setting for this.

If you like to support hosting companies to use cPanel in the future you would file it like a bug or at least like a feature request.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,273
313
Houston
Hi @Hedloff

Please feel free to open a feature request! You can do so using the link in my signature and when you've completed it please share the link here so others can vote on it as well.


Thanks!