cPanel Autoresponders Issue

Karateka

Active Member
Apr 14, 2003
34
1
233
Austin, Texas
cPanel Access Level
Root Administrator
Twitter
An end user of a customer recently complained that he is no longer receiving WeTransfer email notifications. When the customer contacted WeTransfer, they responded stating that they should "ask their system administrator to make sure their out-of-office-reply isn't set to be a bounce message from their mail server".

That request confuses me. Isn't that what out of office replies are all about on cPanel? They're a temporary bounce message, aren't they?

If my assumption is right, how can I make cPanel Autoreponders and WeTransfer email notifications compatible when the Autoresponders are enabled by a user?
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,263
313
Houston
An end user of a customer recently complained that he is no longer receiving WeTransfer email notifications. When the customer contacted WeTransfer, they responded stating that they should "ask their system administrator to make sure their out-of-office-reply isn't set to be a bounce message from their mail server".

That request confuses me. Isn't that what out of office replies are all about on cPanel? They're a temporary bounce message, aren't they?

If my assumption is right, how can I make cPanel Autoreponders and WeTransfer email notifications compatible when the Autoresponders are enabled by a user?

I think the first question here is to find out what's happening when they're sending you a message. What's noted in the logs for the "WeTransfer" emails?