cPanel Backup does not run automatically

luca.sartori

Member
Jul 18, 2014
9
0
1
Udine, Italy, Italy
cPanel Access Level
Root Administrator
Hello!
I've a problem with my cpanel. I've imported my cpanel domains from my old server. In my old server back ups was running smoothly sending a copy of every domain back up to myy ftp server.
In my new server none of the back ups are working (they are not done, neither locally, neither sent via ftp) althought back up for every domain are set daily in Backup Configuration.
I suspect there is some problems with my cronjobs, because if I start manually my back up procedure, they are done (and sent) correctly, but I am not sure on what to check on my cpanel.
Can anybody lend me an hand?
 

24x7server

Well-Known Member
Apr 17, 2013
1,911
96
78
India
cPanel Access Level
Root Administrator
Twitter
Hello,

First of all check your crond services status and after that check server cron and cron job logs on your server

Crond Service Status

Code:
service crond status
Root User Cron:

Code:
crontab -l
Cron Logs

Code:
cat /var/log/cron | grep root
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,215
363
Hello :)

Yes, it's safe to restart the "crond" service via:

Code:
service crond restart
It's possible the process was killed at some point, but you can enable monitoring for it via "WHM Home » Service Configuration » Service Manager" to ensure it restarts automatically if it fails again in the future.

Thank you.