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Cpanel Backup Ignores Some Accounts!

Discussion in 'Data Protection' started by Deker, Jul 26, 2015.

  1. Deker

    Deker Well-Known Member

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    I configured my cpanel/WHM to take backups and transfer them to my new backup server, but when the backup process completed I found out that it skiped or ignored some of my accounts during backup process.
    I've double checked "Backup User Selection" page and seems that all accounts are enabled but cpanel still ignoring some of my accounts.
    What could be wrong with my cpanel?
    Any help would be appreciated
     
  2. madmanmachines

    madmanmachines Well-Known Member

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    Check your backup logs at `/usr/local/cpanel/logs/cpbackup/'. You can search the log for the usernames that have not been backed-up:
    Code:
    grep usernamehere /usr/local/cpanel/logs/cpbackup/recentlogfilenameher
    You can also use the before(-Bn) and after(-An) flags with grep to provide n(umber) lines before or after for some context.
     
  3. Deker

    Deker Well-Known Member

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    I already checked the backup logs
    None of those usernames are not mentioned there
     
    #3 Deker, Jul 26, 2015
    Last edited: Jul 26, 2015
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Do you notice any errors at all when scrolling through the backup logs?

    Thank you.
     
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  5. Deker

    Deker Well-Known Member

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    Hi Michael
    There are no errors in backup logs
    Legacy backup is working fine but regular backup is ignoring some accounts
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Please browse to:

    "WHM Home » Backup » Backup User Selection"

    Click on the check box on the upper right of the interface that lists the accounts. Choose "Disable All Backups", let it process, and then choose "Enable All Backups". You can force a backup generation to see if this helps via:

    Code:
    /usr/local/cpanel/bin/backup --force
    Thank you.
     
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  7. Deker

    Deker Well-Known Member

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    I did it atleast 2 times but still facing same issue !
     
  8. Deker

    Deker Well-Known Member

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    I'm still facing same issue
    Please someone help
    cpanel is completely ignoring the accounts. even in the logs there are no trace of accounts!
     
  9. Deker

    Deker Well-Known Member

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    The issue has been resolved
    I found that the accounts are suspended and the "Backup Suspended Accounts" option in backup configuration is disabled! That's why they ignored by cpanel.

    Thanks everyone
     
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
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