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Cpanel backup restoration failed due storage

Discussion in 'Data Protection' started by sahand, Jun 29, 2016.

  1. sahand

    sahand Registered

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    Hello,

    I asked for a restoration from my hosting. After some ling hours, I was finally told that there is not enough HDD. Then I asked if they can remove all the data except backup file and then restore that and they did that. I am using 120GB SSD and the backup file was 29 GB. Then I was told still there is not enough space that was very bizarre to me. how is it possible because I had the same backup and data on my server + some extra space and now, I have only one backup and data can't be restored. Is it possible?

    *Also I am constantly being told that this is a rather large file and takes so much time to restore. I remember I had a 15 Gb backup and restore didn't take more than 2-3 hours. I am using a dedicated server 8gb ram, 8 core Cpu.

    Thank you in Advance
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you let us know how much disk space is currently available before the restoration attempt? You can check this with a command such as:

    Code:
    df -h
    Thank you.
     
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  3. sahand

    sahand Registered

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    Thank you for the answer,

    this is when I had backup and all the data on my server :

    Filesystem Size Used Avail Use% Mounted on
    /dev/sda2 105G 65G 35G 66% /
    tmpfs 3.8G 0 3.8G 0% /dev/shm
    /usr/tmpDSK 4.0G 137M 3.7G 4% /tmp

    Then they deleted all data except backup file and after restoring this error popped up :

    [ 2902][RESTORE:1 ]: Account “par”: Insufficient disk space is available. “/home” on host has 56.95 GB free and requires at least 84.97 GB free, which includes space for temporary files.

    now because they added a secondary HDD and moved the files, I can't reach the information.

    This also may help (before deleting data and attempting to restore)

    . 64.33 GB
    home 52.54 GB
    par 22.60 GB
    public_html 19.54 GB
    wp-content 19.49 GB
    uploads 19.24 GB
    usr 9.69 GB
    local 3.89 GB
    cpanel 3.50 GB

    the backup was in the root of home>par (29.5 GB)
     
    #3 sahand, Jun 29, 2016
    Last edited by a moderator: Jun 29, 2016
  4. twhiting9275

    twhiting9275 Well-Known Member

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    You should really clean up the 'par' account, or increase the backup space. That's a ton off space needed for a backup
     
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  5. sahand

    sahand Registered

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    Thank you, we have an e-commerce website with thousands products and each of them has at least 5 pictures. That's why the upload folder is that much big.
    my only question is why the backup expands that much? 84.9 GB is bigger than of the amount of data that I had on my server before making the backup file.
     
  6. twhiting9275

    twhiting9275 Well-Known Member

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    You have to take a look at what happens here to understand why this is expanding

    Firstly, cPanel copies the entire user account + mysql + mail + everything else into a separate working directory
    Next, it compresses the account
    Temporarily, both need to be stored on the server

    So, what you'll have to do is upgrade your disk, or clean up the file usage a good deal.
     
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