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cPanel backups impossible if >4GB or >50,000 Inodes?

Discussion in 'Data Protection' started by mailint, Mar 21, 2009.

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  1. mailint

    mailint Member

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    I can't do cPanel backups with Hostgator because of one of these errors:

    [ ! ] WARNING: Your account is TOO LARGE (Over 4gb) for cPanel backups. Please contact support. [ ! ]

    [ ! ] WARNING: Your account is TOO LARGE (Over 50,000 Inodes) for cPanel backups. Please contact support. [ ! ]

    Is it a limitation of cPanel?
    What can I do to overcome this limitation?
     
  2. zigzam

    zigzam Well-Known Member

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    Looks like a limitation of Hostgator.
     
  3. cPanelKenneth

    cPanelKenneth cPanel Development
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    This is not something we've implemented. You'll need to address your concerns to HostGator.
     
  4. jasonhk

    jasonhk Well-Known Member

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    It's a hostgator limit:

    http://www.hostgator.com/tos.shtml

     
  5. exdiogene

    exdiogene Member

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    HostGator technical response to this issue...

    First, i have to precise that the TOS article 7b) and 7c) are only about HostGator automated Weekly backups, not the users manual backups.

    Anyway, it seem that HostGator is also limiting the users own backups.

    The HostGator response to this is that it is cPanel that crash their servers when backing up more than 50000 inodes. Read their response here :

    I am eager to know the cPanel technical response to that...
     
  6. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    I have spoken to our Quality Assurance folks who specifically work on that functionality as well as our technical analysts and none of them have encountered the issue HostGator claims to be encountering with cPanel/WHM.

    Additionally, our backup system runs at nice +19, meaning virtually all other processes on the server will execute before the next instruction for the backup is executed. This makes it extremely difficult for the backup system to overwhelm the cPanel/WHM server.
     
  7. exdiogene

    exdiogene Member

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    Thank you David for your reply...

    This is what a HostGator Level 3 admin had to say about your answer :

    As an example say we have 5 users having each in their accounts :

    - 100,000 files with a total size before compression of 750MB
    - One database of 250MB

    Do you really believe that if these 5 users decide to do their own backups of 1GB before compression at the same time, it wont be harmfull to a shared accounts server with 4 CPUs and 8GB of memory?
     
  8. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    We have many customers that do backups of accounts with 30+ Gigabytes of content. While these backups do take a while to generate, they do not use sufficient resources at a single time to bring a modern server (such as one you mention) to a crashed/hung state in our experience and testing.

    Last week we had a customer on an old single-core system with 512 megs of RAM backing up over 25 Gigs of data from the whole server - but even such a low-powered system remained online, just operating slower than it normally would.

    However, I can only speak for default cPanel/WHM installs, configurations options made possible by cPanel/WHM itself and the backup scripts we use as part of our migration automation. If significant custom modifications have been performed to servers running our software (e.g. by means of custom shell scripting), that potentially could interfere with our software performing in its intended fashion.

    As for your specific scenario of 5 users pressing the full server backup simultaneously on a server with contemporary hardware - as all 5 processes would run at nice 19, it should not bring down the server. I've started up to 7 full site backup processes on a shared server with similar specifications (the 4 CPUs were each dual-core) without even slightly affecting server performance.

    However, if you're worried about such a scenario, you may consider encouraging users do download their own system backups instead of generating new backups. Users can do this by going to the Backup section of their cPanel interface and select the "daily" backup under the "System Backups" section near the top of the screen. This only works if you have system backups enabled.
     
  9. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Unlimited disk space hosting with limits on disk space? Go figure.
     
  10. mohit

    mohit Well-Known Member

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    a Nice feature integrated with Unlimited Hosts,
    A friendly suggestion, start backing up on own today before your loose everything, cause your host may not backup and will be hiding behind what their TOS says, not to mention you must have agreed while signing up.
     
  11. bodhost.com

    bodhost.com Active Member

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    Well, that's the issue with most hosting companies. They don't offer what they mention on the website. There's always a catch with these providers even though their branding is quite impressive in the market, but yet lack what the customer requires.
    __________________
    Dedicated Server Hosting | vps hosting
     
  12. MN-Robert

    MN-Robert Well-Known Member

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    I'll have to disagree with you David. We've had to disable it also as large accounts were hogging IO for hours sometimes. We do provide R1soft now and don't have the same issues.
     
  13. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Anyone encounters these issues on 11.23 or later, please submit a support ticket so we can take a look at things: http://tickets.cPanel.net/submit

    If you are experiencing these issues on an older version of cPanel, upgrading will likely resolve the issue.
     
  14. exdiogene

    exdiogene Member

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    No more response from HostGator...

    David,

    i never had received any other response from HostGator after posting your reply.

    Their version of cPanel is always the last one, now it is 11.24.4-RELEASE 36167.

    So i wonder why they still refuse to allow their 1,800,000 domains to backup their sites when they reach the critical 50,000 inodes point even if these inodes have a total size under 500MB.

    :(
     
  15. MN-Robert

    MN-Robert Well-Known Member

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    You should consider changing hosts if their Inode limit is affecting you.
     
  16. nibb

    nibb Well-Known Member

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    Thats the problem when you go with Unlimited hosts. They tend to put and invent all kind of limits so users dont eat all their resources.

    The inode limit is actually to say "hey, you will run into troubles if you use more then 10 GB of space", so there is goes with the unlimited !!!

    Go with a real host with real plans. Some hosts on which the features that cPanel has actually work. Example.

    cPanel shows the total disk Usage and monthly Transfer. This features are null on this unlimited hosts.

    It would be easier to say, hey, you have a 5 GB plan. You can use up to 5 GB, no inodes, not tricks, not hiding anything.

    Then you would just see on your Cpanel. Ups, im using 4 GB.

    The problem is they try to sell, sell, sell. So they invent all this unlimited plans, heavily modify their cPanel to work their way and limit almost all you can do. I have seing hosts that limit backup, others disable mailbox trapper, other disable spam assassin. Others disable virus scan. On the end whats the purpose of using such a wonderful control panel if your hosts is going to null it.

    Go with a hosting that has real plans. There you will be able to use cPanel on its full extension. If unlimited plans exists, you can be sure Google would host on a cPanel server on a 20$ plan. They dont. 2000 GB bandwith doesnt cost 5$ a month. It costs hundreds. Same for disk. 10 GB disk dont cost 1$ a year. Its costs them money. So if you are on a provider where you actually pay for bandwith and space you will get a great service too.
     
  17. dwykofka

    dwykofka Well-Known Member

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    This is where the artificial limits come into play. I can assure you that there are no problems with cpanel making nightly backups of accounts this size. Honestly it's not even that big, Some of my customers utilize 30+GB of disk without these "inode nightmares" that hostgator would have you believe.

    Hostgator puts roughly 200 clients on each server. This normally wouldn't be an issue but in order to capture market share they advertise "too good to be true" packages that pull on the greed strings of consumers. In order to sustain this level of utilization they had to implement artificial limitations in their systems so that they could push their invisible package limitations down to customers without owning up to the fact that they are running the same hardware a everyone else and there is no magical endless resource box.

    in short: Unlimited hosting is always limited in some fashion and it's a large indicator that this host is shady.
     
  18. Junkfriend

    Junkfriend Registered

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    I think you might want to add an extra "0" to the end :D
     
  19. caesar1

    caesar1 Member

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    my host cprvhost.com offer what's on our site. We do not offer unlimited:)
     
  20. dwykofka

    dwykofka Well-Known Member

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    Since you brought it up... I guarantee that you cannot load 200GB of data on cprv for $11/mo. As a matter a fact if you can keep 200GB of data on CPRV for 3 months in a row I will eat my hat.
     
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