The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

cPanel bandwidth doesn't calculate correctly.

Discussion in 'General Discussion' started by mm1250, Mar 20, 2008.

  1. mm1250

    mm1250 Well-Known Member

    Joined:
    Nov 10, 2006
    Messages:
    108
    Likes Received:
    0
    Trophy Points:
    16
    Bandwidth not calculating uploads

    cPanel is not calculating the uploads of files to the server from accounts. I had a customer last week upload over 15Gigs but it only shows his monthly bandwidth is 30MB. Why does cPanel not log this for?
     
  2. jandafields

    jandafields Well-Known Member

    Joined:
    May 6, 2004
    Messages:
    426
    Likes Received:
    2
    Trophy Points:
    18
    Location:
    USA
    cPanel Access Level:
    Root Administrator
    I don't think FTP is counted towards bandwidth. Only website traffic and maybe incoming email. There have been multiple people mention things like that.
     
  3. markfrompf

    markfrompf Well-Known Member

    Joined:
    Mar 27, 2006
    Messages:
    176
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Los Angeles, CA
    Yeah. We had a client running a proxy site. He used 120GB in one day and was not automatically suspended by cPanel, because cPanel only monitors bandwidth usage on a few ports. :eek:
     
  4. mm1250

    mm1250 Well-Known Member

    Joined:
    Nov 10, 2006
    Messages:
    108
    Likes Received:
    0
    Trophy Points:
    16
    Ok, I have for the last month been trying to figure out why my cPanel bandwidth charts are way off what my ISP bandwidth charts are.

    It seems my cPanel is not calculating Uploads to my server so for example, I had a user upload 10GB via FTP and his monthly bandwidth never calcuated it. THis is a HUGE issue. Can someone tell me how to fix this?
     
  5. mm1250

    mm1250 Well-Known Member

    Joined:
    Nov 10, 2006
    Messages:
    108
    Likes Received:
    0
    Trophy Points:
    16
    Well, I don't think so. I was in WHM at the bandwidth usage page and it states:

    This tool logs HTTP, FTP, SMTP, and POP3 traffic. This accounts for almost all traffic that a normal account will use.

    Can someone from cPanel please help with this??
     
  6. hostmedic

    hostmedic Well-Known Member

    Joined:
    Apr 30, 2003
    Messages:
    559
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Washington Court House, Ohio, United States
    cPanel Access Level:
    DataCenter Provider
  7. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,279
    Likes Received:
    8
    Trophy Points:
    38
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    With regards to individual user accounts, a general rule of thumb is that bandwidth consumed by maintaining a website does not count against the account. For example, bandwidth consumed by using the cPanel interface and FTP uploads would not count against a user's bandwidth quota.
     
  8. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,279
    Likes Received:
    8
    Trophy Points:
    38
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    **Duplicate Thread Merged**
     
  9. Freezer

    Freezer Well-Known Member

    Joined:
    Jun 13, 2005
    Messages:
    120
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Den Haag
    But isn't this possible to choose by the owner of the reseller? I have client's who transfer large amounts of data through ftp (and xfers). I would really love to have this monitored, because we are talking about a couple of hundred gb a month...

    The ftp accounts are set up through cpanel, and the statement that it counts ftp traffic therefore isn't correct?
     
  10. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,279
    Likes Received:
    8
    Trophy Points:
    38
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    FTP Downloads are counted as far as I know. As for counting the bandwidth cPanel doesn't count, that is not customizable on a reseller level.
     
Loading...

Share This Page