I have an interesting bug in cPanel with cPanel not counting bandwidth on the specified hosting account.
NOTE: Domain names below have been changed for privacy reasons.
A customer has an account created such as blah.com. Web host manager says this customer has used 55gb in monthly bandwidth when they are given 20gb in bandwidth. By default accounts get a message displayed saying "bandiwdth usage met" when they have reached their 20gb in monthly bandwidth. But that is not happening. To get back on track. The domain blah.com has used 120mb in bandwidth so far for this month and it also says the customer has used 120mb out of 20gb in bandwidth so far. Now, they have an addon domain example.com in their account, and their addon domain has used 55gb in bandwidth. But cPanel is not counting this to the total of the main account blah.com.
When viewing the bandwidth usage in web host manager, it is displaying the total for the root domain blah.com as being 55gb. It also displays all sub-domains and addon domains bandwidth usage, but overall it says the domain blah.com has used 55gb which is around 247% of their monthly bandwidth usage.
I do not want to charge the customer for all the extra bandwidth used because as far as they are concerned, they have only used 120mb. But one of their addon domains that they have attached in cPanel has used over 55gb in bandwidth so far for the one month. I am going to ring them and let them know that they have used 55gb in bandwidth but will not charge them for it.
On another customer account of mine there is a similar issue except with a sub-domain instead of an addon domain. cPanel is displaying their main hosted domain account as used 43mb bandwidth so far for this month. But one of their sub-domains has used 21gb in bandwidth. Again this customer has a max monthly bandwidth of 20gb. This account should come up as being over bandwidth limit and be suspended by default until the month turns over. But cPanel is only displaying the account as used 43mb in bandwidth.
Is there any known fix for this issue? We are running cPanel v9.9.8-S6 and WHM v9.9.7
NOTE: Domain names below have been changed for privacy reasons.
A customer has an account created such as blah.com. Web host manager says this customer has used 55gb in monthly bandwidth when they are given 20gb in bandwidth. By default accounts get a message displayed saying "bandiwdth usage met" when they have reached their 20gb in monthly bandwidth. But that is not happening. To get back on track. The domain blah.com has used 120mb in bandwidth so far for this month and it also says the customer has used 120mb out of 20gb in bandwidth so far. Now, they have an addon domain example.com in their account, and their addon domain has used 55gb in bandwidth. But cPanel is not counting this to the total of the main account blah.com.
When viewing the bandwidth usage in web host manager, it is displaying the total for the root domain blah.com as being 55gb. It also displays all sub-domains and addon domains bandwidth usage, but overall it says the domain blah.com has used 55gb which is around 247% of their monthly bandwidth usage.
I do not want to charge the customer for all the extra bandwidth used because as far as they are concerned, they have only used 120mb. But one of their addon domains that they have attached in cPanel has used over 55gb in bandwidth so far for the one month. I am going to ring them and let them know that they have used 55gb in bandwidth but will not charge them for it.
On another customer account of mine there is a similar issue except with a sub-domain instead of an addon domain. cPanel is displaying their main hosted domain account as used 43mb bandwidth so far for this month. But one of their sub-domains has used 21gb in bandwidth. Again this customer has a max monthly bandwidth of 20gb. This account should come up as being over bandwidth limit and be suspended by default until the month turns over. But cPanel is only displaying the account as used 43mb in bandwidth.
Is there any known fix for this issue? We are running cPanel v9.9.8-S6 and WHM v9.9.7
