Cpanel broken when logged in as user

mwknowles92

Registered
Apr 11, 2015
3
0
1
California
cPanel Access Level
Root Administrator
The Cpanel page looks like the attached file when logged in as a regular user.
Clicking on any of the links does not work either.

If I access the Cpanel using the root account then everything works fine.

All of the Cpanels for the other users on my server are working correctly, so this issue is isolated to one account.

I couldn't find anything useful in error logs, but maybe I checked the wrong ones. Any ideas where to look and see what's causing this?
 

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mwknowles92

Registered
Apr 11, 2015
3
0
1
California
cPanel Access Level
Root Administrator
Could it be related to file permissions on that user account folder ?
That's definitely what I'm thinking since it's only this user affected, but quickly comparing permissions to a working user I didn't find anything out of place.

When viewing the cpanel page, I do see lots of errors like this in the inspector:
Code:
http://domain.com:2082/cPanel_magic_revision_1375211624/frontend/x3/branding/tbl-bg-over.jpg 401 (Access Denied)
Not sure exactly how to fix that though, or even where this magic_revision thing is though.

I've already forced a cPanel update and added a few things found in another thread to my hosts.allow file but those didn't help.
 

madmanmachines

Well-Known Member
Nov 28, 2014
94
4
8
cPanel Access Level
Root Administrator
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mwknowles92

Registered
Apr 11, 2015
3
0
1
California
cPanel Access Level
Root Administrator
Hi,

I assume this domain is behind CloudFlare? If so, this should be expected. I recommend using the CloudFlare-provided cpanel subdomain designed for cpanel access, but you can also view the following articles on Cookie-IP Validation:
--
https://support.cloudflare.com/hc/en-us/articles/200169276-How-do-I-use-cPanel-with-CloudFlare-
https://documentation.cpanel.net/di...ity#TweakSettings-Security-CookieIPvalidation
This was the answer. I had to set Cookie Validation to Disabled.
I didn't even think to check for Cloudflare but sure enough a WHOIS found it.
Thanks for your help!

Doesn't look like I can edit the OP to include the solution or mark it as Solved?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello,

I am happy to see you were able to resolve the issue. Thank you for updating us with the outcome. There's no need to update the title or original post.