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cPanel can not be installed on CentOS 6.2 (2011-12-30 release)

Discussion in 'General Discussion' started by flashjx_1985, Jan 8, 2012.

  1. flashjx_1985

    flashjx_1985 Registered

    Jan 8, 2012
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    Root Administrator
    Hey guys,

    I just bought a license from, and got a cloud VPS server in Hong Kong with fresh install CentOS 6.2 (released on Dec 20, 2011). The guy from said this OS should be find, but then they send me with following response:
    "The cpanel installation is not yet completed and the server is not accessible again. We are not able to monitor it as it stopped responding. Please check it with your host provider regarding this."

    Then I asked the license reseller the method they use to install the cPanel:
    ssh into root
    1.check the free memory -df -l
    2.check the ram speed -free -m
    3.check the hostname
    4.service httpd status " active " yum remove httpd
    service iptables stop
    5.uname -a /etc/redhat-release /home
    8.wget -N
    9.screen latest

    So, after a server hard reboot, I check all the things and try to install cPanel
    myself with root access, but I found the cPanel installer just hang on
    2012-01-09 01:05:32 922 (DEBUG): Looking for termios.h...... FOUND.
    2012-01-09 01:05:32 922 (DEBUG): Looking for util.h......... not found.
    2012-01-09 01:05:32 922 (DEBUG): Checking which symbols compile OK...
    2012-01-09 01:05:32 922 (DEBUG): (sorry for the tedious check, but some systems have not too clean
    2012-01-09 01:05:32 922 (DEBUG): header files, to say the least; '+' means OK, '-' means not defined
    2012-01-09 01:05:32 922 (DEBUG): and '*' has compile problems...)

    At this point the scipt is never continue, and the server is hanged, can not even access SSH again,
    I can only use hard reboot from my cloud panel. Please help.

    Best regards.
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Oct 2, 2010
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    Root Administrator
    Hello Jason,

    Could you please reboot the machine so that it is accessible again, then submit a ticket to us for us to attempt this installation of cPanel?

    You can use the link in my signature for submitting the ticket to us. Please post the ticket number here afterward so we can track it.

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