[cPanel] Cannot login, show blank screen

unaki

Registered
Jan 26, 2011
2
0
51
Hi,
I update to cPanel 11.28, but when i login to cpanel just show blank page. This affect just for one user "unaki".
Here is the cPanel error_log:

Code:
[2011-01-27 07:25:38 +0700] warn [cpanel] Unable to open /var/cpanel/users/unaki: Permission denied at /usr/local/cpanel/Cpanel/Config/LoadCpUserFile.pm line 173
	Cpanel::Config::LoadCpUserFile::_load('unaki', undef, 0) called at /usr/local/cpanel/Cpanel/Config/LoadCpUserFile.pm line 25
	Cpanel::Config::LoadCpUserFile::load('unaki') called at /usr/local/cpanel/Cpanel/Config/LoadCpUserFile.pm line 252
	Cpanel::Config::LoadCpUserFile::loadcpuserfile('unaki') called at /usr/local/cpanel/Cpanel.pm line 99
	Cpanel::initcp(Cpanel=HASH(0xae70620)) called at cpanel line 300
[2011-01-27 07:25:38 +0700] warn [cpanel] Failed to load cPanel user file for unaki at /usr/local/cpanel/Cpanel/Config/LoadCpUserFile.pm line 28
	Cpanel::Config::LoadCpUserFile::load('unaki') called at /usr/local/cpanel/Cpanel/Config/LoadCpUserFile.pm line 252
	Cpanel::Config::LoadCpUserFile::loadcpuserfile('unaki') called at /usr/local/cpanel/Cpanel.pm line 99
	Cpanel::initcp(Cpanel=HASH(0xae70620)) called at cpanel line 300
[2011-01-27 07:25:38 +0700] panic [cpanel] get_handle() called before initcp() at /usr/local/cpanel/Cpanel/Locale/Utils/User.pm line 31
	Cpanel::Locale::Utils::User::init_cpdata_keys() called at /usr/local/cpanel/Cpanel.pm line 178
	Cpanel::initcp(Cpanel=HASH(0xae70620)) called at cpanel line 300
panic [cpanel] get_handle() called before initcp()
exit level [panic]
Thanks for reply.

Regards,
 

unaki

Registered
Jan 26, 2011
2
0
51
That file contains the main details for the account and it's package. Can you verify that the file is not there?
user file is there, locate at /var/cpanel/users/unaki.

Hello,

Are you getting this blank page on both http://domain.com/cpanel/ and http://domain.com:2082 ? If it works with the port, the issue seems to be with your httpd.conf.

Is cpanel working with other themes?
No, the screen is blank after login successfull.
I could access http://domain.com/cpanel/ or http://domain.com:2082 without problem.
I was check the httpd.conf there is no problem. I try to rebuild httpdconf via /scripts/rebuildhttpdconf, but still same problem.

I was change theme from x3 -> x it's working :)
Thanks for the solution.

But why i use x3 theme it's show blank?

Here is the screenshot:
Image - TinyPic - Free Image Hosting, Photo Sharing & Video Hosting
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
42
348
somewhere over the rainbow
cPanel Access Level
Root Administrator
Can you provide the contents of /var/cpanel/users/unaki file and the permissions for it by running these commands?

Code:
cat /var/cpanel/users/unaki
ls -lah /var/cpanel/users/unaki
The file and ownership permissions for the "ls -lah" should be these:

Code:
-rw-r-----   1 root unaki     608 Jan 14 12:44 unaki
The date stamp is obviously just from mine, but the above example for root:unaki ownership and 640 file permissions are what matter here.

Next, please check the file isn't immutable for some strange reason:

Code:
lsattr /var/cpanel/users/unaki
Thanks.